Associate Application Specialist
Associate Application Specialist
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Job Description
Overview
At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloudbased software for K12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K12 education experience everywhere.
Team Overview
The Services team works closely together to set PowerSchool customers up for ongoing success through postimplementation support troubleshooting consultation on system setup options and training on features and functionality. The team offers crossportfolio support all while meeting organizational objectives for revenue utilization and customer satisfaction.
Responsibilities
Description
The Professional Services team plans guides and delivers client projects all with the aim to meet timeline and budget expectations and achieve organizational goals.
Your daytoday job will consist of:
Assist with Application Implementation Support the configuration and deployment of software solutions for clients.
Client Support & Troubleshooting Address client issues provide solutions and escalate complex problems as needed.
Documentation Prepare user guides training materials and implementation documentation.
Collaborate with Teams Work with internal teams (e.g. Project Managers Product Support) to ensure smooth project delivery.
System Testing & Validation Perform functional testing to ensure software works as expected.
Monitor Project Milestones Help track progress and ensure timely delivery of project phases.
Maintain Application Knowledge Stay updated on application updates features and usage guidelines.
Ensure Data Accuracy Validate and maintain data integrity during system usage and client onboarding.
Qualifications
Minimum Qualifications
Bachelors degree in Computer Science Information Technology Engineering or a related field.
23 years of clientfacing experience in a technical support implementation or application specialist role.
Strong understanding of software applications and basic troubleshooting methodologies.
Excellent communication and interpersonal skills with a customerfocused mindset.
Ability to manage multiple tasks and priorities in a fastpaced environment.
Experience working in crossfunctional teams and collaborating with technical and nontechnical stakeholders.
Familiarity with ticketing systems documentation tools and remote support platforms.
Preferred Qualifications
Understanding of K12 education workflows school data management and student information systems.
Basic knowledge of SQL for data queries and reporting.
Experience with data migration system integrations or APIbased solutions.
- Ability to analyze business processes and recommend system improvements.
Strong organizational and timemanagement skills with attention to detail.
Experience delivering client support or onboarding in an EdTech or SaaS environment.
EEO Commitment
EEO Commitment
PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing
Required Experience:
IC
Employment Type
Unclear
