Technical Support
Technical Support
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Job Description
Tasks & Responsibilities
- Provide technical support for the national customer base.
- Provide support with internal technical questions arising from national and international departments (e.g. Sales Marketing)
- Documentation of support cases with customers according to international standards
- Follow the defined communications channels and support processes
- Collaborate on the continued improvement of products processes und tools by actively providing feedback (e.g. support tool)
- Coordinate complete and document support related services in agreement with management (e.g. service trips trade shows commissioning support internal and external trainings creation of webinars)
- Proactively share and develop knowledge and skills within the national support team and national departments
- Proactively collaborate in the achievement of defined support goals and continued improvement of the national support quality.
The following additional tasks could arise:
- Proof read technical documentation and training materials including adaption to National requirements.
- Participation in national and international projects (e.g. CRM Contact Center SOS)
- Entertain and host guests (e.g. training participants guests to TechSupport)
- Participation in internal training events (e.g. annual TSI visit International Tech Support Summit) and distribution of acquired information.
- Support in the integration and development of new employees and internal educational programs (e.g. Trainee program international apprenticeships TechSupport exchange program)
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Employment Type
Full-Time
Key Skills
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