Services Onboarding & Enablement Specialist

The Services Enablement Specialist will play a critical role in enabling Professional Services teams from new hire onboarding through to ongoing development.

This is an organized individual with a passion for coaching development and enablement. This individual is dedicated to facilitating a more effective team to meet and exceed KPIs as well as fostering the continuous growth and development of each team member for success in their role while providing Assents customers with the best possible experience.

Key Requirements & Responsibilities

• Responsible for onboarding content and curriculumspecific training for Professional Services team members to ensure role clarity and expectations in the first 3 months in role.
• Work in collaboration with Professional Services leadership and the Revenue Enablement team to evolve new hire onboarding and ongoing development training and materials to ensure currentness and alignment with department goals.
• Provide guidance to stakeholders that support Services Enablement objectives. Monitor and report to the Services Enablement Team Lead on stakeholder involvement for onboarding and ongoing development.
• Support the successful handoff of team members to their direct manager upon completion of newhire onboarding.
• Provide and track qualitative and quantitative data related to ramping performance and ongoing development for the Professional Services department.
• Review and track employees abilities using coaching logs and followup with peer partners and supervisors to ensure feedback is being provided to stakeholders throughout the onboarding process.
• Work with the Services Enablement Team Lead to provide timely and valuable feedback and recommendations on the requirements of the role to meet personal and team objectives.
• Support the evolving needs of the Professional Services department in both enablement and operational capacities.

Qualifications :

We highly value attention to detail strong communication skills and a problemsolving mindset. It will also be valuable to Assent if you have the following qualifications:

• 13 years of demonstrated experience in building and executing enablement onboarding and/or training programs.
• Current knowledge of adult learning and organizational development theories.
• Solid understanding of and experience in overseeing and optimizing operational processes.
• Strong organizational and project management skills with incredible attention to detail including the ability to multitask and prioritize work effectively.
• Exceptional verbal and written communication skills with a high degree of professionalism maturity and emotional intelligence capable of concise and tactful interaction across diverse groups.
• Excellent interpersonal skills with the ability to work comfortably and efficiently with all levels of leadership and roles within the company fostering a collaborative and respectful work environment.
• Strong presentation and facilitation skills.
• Experience working with learning management systems (LMS) or training tools.
• Proficiency in Google Suite documentation tools and data tracking tools.
• Highly adaptable and selfmotivated to work in a fastpaced environment.

Additional Information :

Life at Assent

Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.

Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.  

Remote Work :

No

Employment Type :

Fulltime