drjobs Reservation Associate

Reservation Associate

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1 Vacancy
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Job Location drjobs

Chennai - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Primary Responsibilities

Reservation Operation

  • Work with internal/external representatives from different functions for executing the reservations.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.  
  • Ensure that the team has been trained for all safety provisions.
  • Identify optimal cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
  • Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
  • Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
  • Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
  • Responsible for ensuring that all reservation filing and correspondence is carried out daily. 
  • Perform all the duties that are common and any other duties assigned by the Front Office Manager.
  • Ensures that the workplace and storage areas remain clean and tidy
  • Respects the instructions and safety guidelines for the equipment (s)he uses
  • Applies the hotels security regulations (in case of fire etc)
  • Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc).

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services outlets and hotel services/features
  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications :

  • Diploma in Tourism / Hospitality Management
  • Minimum 2 years of relevant experience in a similar capacity
  • Excellent reading writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel Word & PowerPoint


Additional Information :

  • Experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English additional languages are a plus


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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