Head of Account Management

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. Youve probably already seen us in actionwere trusted by Tesco Asda Dunelm and Iceland just to name a few.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best smalltomedium size businesses to work for join us on our journey!

Please note to apply for this position you must be based in the UK and have the legal right to work in the UK.

Role Overview
As our Head of Account Management you will lead our UK & European Account Management team driving revenue growth customer retention and product adoption across a portfolio of Tier 1 retail clients. This is a pivotal leadership role with responsibility for a team of experienced Account Directors and Managers.

Youll be joining at a crucial timewhen were scaling fast launching innovative new products and investing in a highperforming team. Success in this role means hitting revenue targets expanding our footprint within existing accounts building a bestinclass account team and being the internal voice of the customer to shape VoCoVos commercial strategy.

What were looking for

Were seeking a commercially savvy customerobsessed sales leader with strong experience in the retail industry. Youll need to be a confident and authentic leader who can coach challenge and elevate a talented teamwhile remaining handson and connected to strategic accounts.

• 5 years of experience leading highperforming account management or sales teams.

• Proven success managing and growing large enterprise accounts with retail customers

• A track record of delivering against revenue targets through strategic upselling and crossselling.

• Experience operating in or leading teams responsible for generating 10M per year in revenue.

• Experience in CRM systems (preferably Hubspot) and forecasting/reporting tools.

• A good grasp of both UK retail market (bonus points if you have experience in the European retail market too!)

What youll do

• Lead and develop the Account Management team coaching them to deliver consistent account growth and customer satisfaction.
• Own the strategy and execution for growing existing customer accounts across UK & Europe particularly through upselling our new hardware and SaaS products.
• Be a key contributor to the commercial strategy using frontline customer insights to inform product direction and business priorities.
• Actively collaborate with Product Customer Service and New Business to ensure customer needs are reflected in everything we deliver.
• Monitor and report on CSAT revenue performance and forecast accuracy through our CRM and dashboards.
• Build trusted seniorlevel relationships with decisionmakers at all customer organisationsbecoming their escalation point and strategic partner.
• Help shape and mature our processes within the team

Salary range:

Benefits

• 25 Days Holiday Bank Holidays (increases with years of service)
• Option to buy or sell 5 days holiday each year
• Sick Pay 8 weeks full pay 4 weeks half pay
• Life Assurance (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric car green salary sacrifice scheme
• Enhanced Maternity & Paternity package
• Child Care Scheme
• Training & development opportunities
• Company organised events
• Pension (Royal London Group) 5% employer contribution matched
• Apple MacBook Wireless Magic Mouse and Keyboard monitor and headphones

Diversity and Inclusion
At VoCoVo we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity innovation and collaboration ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.

VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!