Security Officer
Security Officer
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Job Description
LOCATION: Parkway Shopping Centre Newbury
PAY RATE: 13.15 per hour
SHIFT PATTERN: 12hour shifts days 4 on and 4 off 35 hours per week
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
The SO will ensure exemplary standards of Security and Customer Service are provided to the client and visitors at the site at all times. The SO is the public face of the Security Team and should act with professionalism at all times. A cando attitude is essential in this highly influential role
Main Duties & Responsibilities:
To readily interact with all visitors/tenants within the shopping centre delivering first class customer focused service.
Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions being proactive at all times.
Be professional pleasant friendly courteous and helpful at all times whilst carry out duties to the highest standard.
To ensure exemplary standards in personal grooming strictly adhering to the site uniform requirements.
Continuously look for opportunities to be of assistance to visitors at the shopping centre proactively offering assistance wherever opportunities arise.
To ensure that the site is a safe and nonthreatening environment for all visitors/tenants.
Ensuring all incidents are managed in accordance with site policies and procedures.
Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
To record/log all nonconformances and emergencies with the appropriate control room operatives.
To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
Intelligent understanding of human behaviour monitoring and surveillance of suspect individuals logging and reporting incidents in line with site/company polices.
Maintain vigilance and highlight/manage unauthorised access by banned individuals.
Provid assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
To liaiseclosely with statutoryauthorities dealing with incidents and the provision of information.
Ensure radio procedures are adhered to at all times.
Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
Undertake any other reasonable duties as required to meet the needs of the business.
Any other reasonable duties as requested by your line manager.
Ensure a timely response to all security issues and events.
Complete all training requirements as requested by line manager.
Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.
Liaise closely with the Housekeeping team delivering one service and highlight opportunities in working as one team.
Support the Supervisor in conducting regular audits as required.
N.B Core tasks are as above although this list is not exhaustive.
Person Specification:
Ability to work as part of a team as well as independently
Strong communication skills both written and verbal
Excellent time management
Smart wellgroomed and confident
High level of customer care awareness
Telephone skills
SIA Door Supervisor/Security Guard licence required
ACCOUNTABILITY:
Take ownership of all situations to ensure tasks are completed or escalated when necessary.
CONFIDENCE:
Aim high and achieve.
HONESTY:
In all things and respect to all people.
SITE BASED VALUES:
Always treat everyone with dignity and respect in a professional and courteous manner.
Always listen intently to our customers and always clarify what they need or want from us.
Always strive to anticipate our clients needs and act quickly to meet them always try to seek out straightforward intelligent solutions and effective ways to implement them.
Always do what you say you will do whatever the job always see it through.
Always aim to go the extra mile try to give our clients more than they were expecting.
Always communicate honestly and openly with our customers and make sure that we are delivering what they want. Never hide bad news.
ESSENTIAL SKILLS:
Excellent organisational skills with the ability to balance competing priorities and workloads.
Excellent written and verbal communication skills.
Ability to work unsupervised and take responsibility.
Ability to remain calm under pressure.
Adaptable and flexible in approach to work required.
Willingness and ability to work as a member of a team.
Report writing/Presentation skills.
Excellent observational skills
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
