RMA Supervisor - Global
RMA Supervisor - Global
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Salary Not Disclosed
1 Vacancy
Job Description
Our team at Blackline Safety is growing! As a peopledriven technology company with a mission to make sure every worker returns home safely we drive innovation practice resiliency demonstrate leadership go the extra mile for our customers and empower our people to be their best.
Were seeking an experienced and detailoriented RMA SupervisorGlobal to lead and scale our return merchandise authorization (RMA) operations across all regions. In this role youll oversee the endtoend global return process for our hardware productsensuring worldclass customer service and efficient return management. Youll collaborate closely with regional logistics hubs technical support quality assurance and order management teams to drive root cause analysis product improvements and return reduction strategies.
Key Responsibilities:
- Lead a geographically dispersed RMA team providing clear direction handson training and consistent performance management.
- Develop implement and enhance RMA policies and procedures to streamline operations improve customer experience and ensure regional compliance.
- Collaborate crossfunctionally with customer service quality control inventory and shipping departments to resolve returnrelated issues quickly and effectively.
- Train coach and evaluate RMA team members; conduct regular performance reviews to support professional growth.
- Manage RMA documentation and maintain accurate records in alignment with internal policies and global regulatory standards.
- Respond to and resolve escalated customer issues or complaints related to the RMA process.
- Monitor and analyze key return KPIs; deliver actionable insights and reports to senior leadership.
- Lead root cause investigations and continuous improvement initiatives aimed at reducing return rates and enhancing overall satisfaction.
- Serve as the primary escalation point for complex or highimpact global return issues driving fast and customercentric resolutions.
- Standardize and enforce global RMA workflows while remaining adaptable to regionspecific logistics regulations and expectations.
Qualifications:
- 3 years of experience in returns processing inventory management or reverse logisticsideally within the tech or hardware sector.
- Minimum of 2 years in a supervisory role with experience leading a team of 5 or more direct reports.
- Strong understanding of hardware return flows warranty programs and customer support operations in a tech environment.
- Exceptional communication skills with the ability to lead and collaborate across cultures languages and time zones.
- Excellent organizational analytical and problemsolving skills.
- Proven ability to multitask and thrive in a fastpaced highvolume environment.
- Datadriven mindset with handson experience using tools for operational analysis and reporting (Power BI Excel).
- Prior experience working with remote or global teams.
- Additional languages skills are considered an asset
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas complex indoor facilities and the remote reaches of our planet. Blacklines products are used to keep people safe in the event of falls missed checkins mandowns and exposure to explosive or toxic gas. Our design development sales marketing support and production are all performed inhouse at our headquarters in Calgary AB. Blackline Safety is a publiclytraded company (TSX: BLN). To learn more about our company visit
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants regardless of age religion race color ancestry gender gender identity or expression disability national origin race or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
Required Experience:
Exec
Employment Type
Full-Time
