Customer Development Manager, UK
Customer Development Manager, UK
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Job Description
Customer Development Manager UK
Ready to make the best career decision of your life
Warning If youre after a predictable steady as she goes role this might not be for you. Were a fastpaced SaaS business thats grown 10x in the past three years and continues to expand at breakneck speed. Were looking for someone energetic entrepreneurial and laserfocused on resultssomeone who thrives on creating value for customers and knows how to build on existing relationships to drive growth.
WHO WE ARE
Actionstep is a trailblazer in Legal Practice Management software. Our mission is simple: help law firms escape administrative overload so they can focus on delivering outstanding legal services. Weve seen phenomenal global growth and our UK team is at the heart of our success. Our people set us apartthink unstoppable resourceful creative and entrepreneurial.
IN THIS ROLE YOU WILL
Champion CrossSelling: Identify upselling and crossselling opportunities within our UK customer base increasing adoption of additional products and features.
Build Lasting Relationships: Develop and maintain trusted partnerships with key stakeholders understanding their unique challenges and spotting ways to add value.
Leverage Partner Networks: Collaborate with strategic partners in the legal sector to drive mutual revenue and growth.
Devise Tailored Sales Strategies: Design bespoke campaigns to maximise crosssell potential ensuring our customers always see the full value of Actionsteps solutions.
Collaborate Across Teams: Work closely with Account Management Customer Support Marketing and Product to deliver a seamless and rewarding customer experience.
Stay ProductSavvy: Keep abreast of new product features and industry trends to match evolving client needs with the right solutions.
Own the Pipeline: Track opportunities in Salesforce provide timely updates and manage your sales funnel with precision.
Delight Customers: Ensure any concerns are resolved quickly and professionallymaking every interaction a chance to reinforce our commitment to customer success.
Achieve (and Smash) Targets: Meet or exceed crossselling targets driving significant revenue growth from our existing client portfolio.
Requirements
ABOUT YOU
Proven Sales Track Record: Youve excelled in a SaaS/technology sales environment hitting or exceeding ambitious targets.
Legal Tech Exposure: Familiarity with the legal sector (practice management software or legal accounting) is a plus.
Relationship Guru: You excel at forging strong relationshipswinning trust from entrylevel users to senior decisionmakers.
Entrepreneurial Mindset: Youre excited by highgrowth environments show initiative and find innovative ways to add value.
TechSmart: Comfortable with solution selling demos and technical details that help position the right product features.
CRM Wizard: Skilled in using Salesforce (or similar) to manage pipelines and drive transparency.
Autonomous & Collaborative: You thrive with minimal supervision yet love contributing to a supportive team culture.
Strong Communicator: Whether its a compelling product pitch or a precise internal update you communicate with clarity and confidence.
Adaptable & Resilient: Able to pivot quickly in a fastpaced environment embracing challenges as opportunities to learn.
Benefits
WHAT WE OFFER IN RETURN
A Pivotal Role: Shape our customer growth strategy taking ownership of crosssell outcomes in the UK market.
HighAutonomy Culture: We believe in context not controltrusting you to do your best work in the way that makes sense.
Competitive Salary & Generous Benefits: Your success is our success; we reward accordingly.
Unlimited Holiday: Strike the balance you need to stay at the top of your game.
Pension Contributions: Invest in your future while you help shape ours.
Private Medical Dental Vision & Life Insurance: Stay healthy and feel secure as we grow together.
Regular Team Socials & Events: Celebrate wins spark new ideas and build meaningful connections with colleagues.
Ongoing Development: Access to training resources and a worldclass team eager to share knowledge.
Sound Like a Good Fit
Apply here for a direct route to our Regional VP. Lets see if youre as excited about Actionsteps future in the UK as we are!
Required Experience:
Manager
Employment Type
Full Time
