Conference and Events Planning Manager
Conference and Events Planning Manager
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Job Description
WELCOME TO A WORLD OF OPPORTUNITIESAT THE UKS #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
A WORLD OF REWARDS
- Annual Salary of 37000 plus quarterly bonus
- Smart uniform providedandlaundered
- Freeand healthymealswhen on duty
- Grow your Career!
- Personal Developmentprogrammes designed to support you at every step of your career
- A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing ()
- Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts:with Perks at Work
- Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day:1 night stay with dinner and breakfastafter successfully passing probation
- Modern and inclusiveTeam Members areas
A Conference and Events Sales Manager Planning at the Hilton London Tower Bridge is responsible for the successful event sales and planning and overall execution of all Groups Conference & Events that take place at hotel.
What will I be doing
A Conference and Events Sales Manager Planning at the Hilton London Tower Bridge is responsible for the successful event sales and planning and overall execution of all Groups Conference & Events that take place within the hotel. This position will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
Specifically you will be responsible for performing the following tasks to the highest standards:
- Maximise all Conference and Events revenue opportunities through upselling of function items
- Build strong relationships with customers to fully understand their needs
- Plan conferences and events and prepare Banquet Event Orders for the Food and Beverage Operations Team.
- Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event.
- Conduct Show rounds for companies & agents in line with the Company policy.
- Handle all client questions / requests as needed
- Prepare relevant invoices & final bills and liaise with clients accordingly.
- Manage & Maintain Administrative tasks
- Track and maintain Upsell revenue based on targets given
- Conduct customer surveys and gather feedback
- Handle complaints as needed and work in collaboration with Operations teams to resolve customer complaints
- Adhere to and comply with Health & Safety policies and procedures
- Lead a team of 2 team members in the events planning department
What are we looking for
A Conference and Events Sales Manager Planning serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Demonstrate excellent customer service and relationship building skills
- Excellent organisational and planning skills
- Accountable and resilient
- Flexibility to respond to a range of different work situations and demonstrate effective problem resolution
- Passion for conference and events and customer service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in conference and events sales or planning combined with customer service experience in hospitality sector.
EVERY JOB MAKES THE STAY.
Find out more about all our brands and hotels Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
