Lead Service Designer
Lead Service Designer
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Job Description
Are you ready to shape the future of Scotlands public services by designing digital solutions that are simple sustainable and built to be reused across the nation
A key part of this is improving service users access to services and eliminating unnecessary duplication including through the implementation of common platforms processes and standards.
This role is in the Digital Services Division in Digital Directorate. It will lead of the design of services in the Division that will be consumed by wider Scottish public sector. The purpose of Digital Services Division is to create sustainable and valuable digital services composed from reusable components.
As Lead Service Designer you will be responsible for the creation of a Service Patterns toolkit that will articulate what common services should look like how they are composed and how to successfully build and monitor their performance. You will be working with organisations to understand their service needs and translating this into usable services and reusable service will also be required to work in a multidisciplinary team as well as with public sector organisations and suppliers to understand and create simple solutions for a complex landscape.
Responsibilities
- Lead service design within the Digital Services Division shaping reusable sustainable digital components for the wider public sector.
- Create and maintain a Service Patterns toolkit to define common service models their composition and performance measures.
- Coach and lead multidisciplinary teams in Agile and Lean practices adapting approaches to suit the project context.
- Collaborate with stakeholders across government and suppliers to codesign simple effective services for complex environments.
- Advocate for evidencebased usercentred design and champion inclusive services that meet the needs of all users.
- Provide strategic leadership across service design influencing organisational change and aligning design with business objectives.
- Guide teams through complex decisionmaking and risk mediating conflicts and building consensus across diverse stakeholders.
- Share best practices mentor others and contribute to the wider design community inside and outside of government.
Responsibilities
Success Profile
Technical / Professional Skills:
This role is aligned to the Service Designer (Lead Service Design role level) within the usercentred design job family.
You can find out more about the skills required here.
These skills are assessed by technical assessment designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed plus the method of assessment.
Experience:
- Your experience of coaching and leading service design teams in agile and lean practices allows you to determine the right approach for the team or project.
- Your experience of large scale service design projects allows you to create systems for use across multiple services and make evidence based decisions for a team. Your experience of leading the design of complex prototypes allows you to demonstrate the value of prototyping to your team gain feedback early and iterate with others.
- Your experience of meeting the needs of users in the design of inclusive services and evidencing the success or need for further improvements to a service allows you to advocate in your team or projects for solutions that are most suitable.
Behaviours:
- Seeing the Big Picture (Level 4)
- Changing and Improving (Level 4)
You can find out more about Success Profiles Behaviours here.
Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage.
How to Apply
Apply online providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the 3 Experience criteria listed in the Success Profile above.
Candidates will have their applications assessed against all Experience criteria. If invited for further assessment this will consist of an interview and DDaT Technical assessment where the behaviours experiences and technical skills outlined in the Success Profile will be assessed.
The sift is scheduled for w/c Monday 2nd June.
Interviews and DDaT Technical assessments are scheduled for w/c Monday 19th June however these may be subject to change.
Qualifications
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of theUK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.
As part of the UK Civil Service we uphold theCivil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week we offer a truly flexible working including fulltime parttime flexitime and compressed hours meaning you could work your full hours while working less than 5 days per week.
If you have specific questions about the role you are applying for please contact Samantha Ernstzen
DDaT Pay Supplement
This post is part of the Scottish Government Digital Data and Technology (DDAT) profession as a member of the profession you will join the professional development system. This post currently attracts a 5000.00 annual DDAT pay supplement applicable after a 3month competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded. .
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment todiversityand how we offer and supportrecruitment adjustmentsfor anyone who needs them.
Further information
Find out more about our organisation what we offer staff members and how to apply on ourCareers Website.
Employment Type
Full-Time
