IT Infrastructure Network Technician

Widener University is currently seeking an IT Infrastructure Network Technician in LIS IT Infrastructure Services. Reporting to the Director of IT Infrastructure Networking and Telecommunications this role provides support to Widener University.

The IT Infrastructure Network Technician provides enterprisewide network service where network includes voice data and video; evaluates and recommends solutions; plans and executes implementation; includes networking hardware and associated software with the objective of providing a robust secure and stable network infrastructure; maintains familiarity with standard security privacy communications and telecommunications protocols across all three campuses.

DUTIES AND RESPONSIBILITIES (including but not limited to):

Essential duties:

• Collaborate with the Network team members and Department Director to ensure network security and connectivity. Ensure efficiency security reliability usability and scalability of network equipment through proactive monitoring and automation.
• Provide enduser support for Tier1 and Tier2 level network issues based on business priorities.
• Assist in deploying/maintaining core network switches. Manage daytoday administration of campus switches routers and firewall and their supporting applications. Independently deploy configure and update edge network switches.
• Deploy maintain and manage campus telephone system.
• Comprehensive knowledge of information security issues techniques auditing logging and familiarity with vulnerability scanning and management platforms.
• Indepth understanding of IP networking networking protocols and securityrelated technologies.
• Maintain hostname servers and their IP addresses which include DNS (domain named service) and DHCP (dynamics host configuration protocol). Maintain VLAN and IP address schemas.
• Ensure Network Access Control Services and Radius.
• Resolve escalations on an array of enduser telephony issues and wireless and wired networking problems.
• Research and make recommendations to improve networking and telecommunications standards and processes.
• Configure/deploy/troubleshoot WAPs (wireless access points) and their controllers and management systems.
• Define and document network policies and procedures. Maintain VoIP phone system hunt groups and call routing; Other duties as assigned

Secondary responsibilities:

• Assist in maintaining remote network access appliances providing Virtual Private Networking connectivity.
• Assist in maintaining eFax Services for all three campus locations.
• Assists with the administration of critical network security and traffic shaping applications.
• Assist in supporting TV services and authentication across Chester Residence Halls and Common Shared Spaces.
• Provide network support for the Systems Administration and CX during their imaging of pcs and macs for each academic semester.
• Performs a variety of other maintenance and installation activities as directed.
• Performs other jobrelated duties as assigned or directed.
• Travel for routine and emergency maintenance of infrastructure equipment at all campus locations including Chester Delaware and Harrisburg.

MINIMUM QUALIFICATIONS (education/training and experience required):

Required:

• Bachelors Degree preferred in Information Technology or 5 years of IT experience with at least 2 years network infrastructure experience.
• Extensive knowledge of how systems communicate with each other over the network such as DNS DHCP Subnet Masking and VLANs.
• Router Switch Security and Firewall experience.
• Technical project planning change management and documentation skills.
• Excellent problemsolving and communication skills with the ability to troubleshoot effectively and express technical information clearly.
• Ability to triage and properly classify incidents and prioritize work efforts accordingly.
• Ability to work both independently and as a member of teams.

PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS:

• Physical demands are in excess of those for sedentary or medium heavy work; must be able to remain on feet for periods of time stoop kneel crouch lift carry push pull climb balance walk; must be able to restrain lift and/or carry network equipment of varying weights.
• Must be able to work all shifts including weekends holidays

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable University is committed to fostering an inclusive community in which faculty staff and students from a variety of backgrounds cultures and personal experiences are welcomed and can are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age color national origin race religion disability veteran status sex sexual orientation gender identity genetic information or status as a protected veteran.

Some positions may be eligible for a hybrid or remote work arrangement that may include a partially or fully remote work location consistent with Wideners Flexible Work policy.U.S. work authorization is required.

Widener University an independent metropolitan doctoralintensive university connects curricula to social issues through civic engagement. Dynamic teaching active scholarship personal attention and experiential learning are key components of the Widener Experience. Located in Chester PA Wideners main campus is nestled between Philadelphia PA and Wilmington DE with Law Schools located in both Harrisburg and Wilmington. For more information about the university please visit our website at .

EOE M/F/V/D