Senior Quality Analyst
Senior Quality Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated and detailoriented Senior Quality Analyst to join our team within the UK PRT business area. This role is pivotal in ensuring the highest standards of quality and customer satisfaction. If you have a passion for quality assurance and a strong understanding of Defined Benefit Pensions we would love to hear from you.
What youll be doing:
- Undertaking Quality Assurance assessments of individual performance and process risk to a consistently high standard
- Providing onetoone coaching and feedback to team managers and team members based on QA results
- Assessing and analysing individual QA performance results and customer data sources to identify training gaps
- Reviewing and adapting the Quality Assurance strategy to maintain high standards across PRT CSS
- Testing and documenting all processes to ensure consistency and alignment with UK PRT requirements
- Maintaining a full audit trail of all data items and providing accurate performance improvement recommendations
- Keeping internal customers and relevant third parties updated on key information impacting their processing
- Supporting the ongoing development of the team by training less experienced members in new processes
Qualifications :
Who were looking for:
- Strong understanding of Defined Benefit Pensions and PRT products and processes
- Knowledge of relevant legislation including GDPR Money Laundering Complaints Treating Customers Fairly and Breach guidelines
- Thorough understanding of the Quality Framework and risk management
- Highly customerfocused with excellent relationship management skills
- Ability to manage tight timescales and prioritise work effectively
- Clear written and verbal communication skills
- Proactive approach to providing a professional and impartial service
- Experience working with manual calculations as opposed to automated
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including parttime termtime and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
