Booking co-ordinator (Remote or Office based)

This role is an excellent starting point within the business giving the successful candidate the opportunity to look behind the scenes of a fastgrowing Language Service Provider  working 8.30am5pm Monday Friday. 
As a Booking Coordinator based in the Sign Solutions Agency Department you will provide support to all areas within the business as well as communicating with our Language Service Professionals (LSPs) and clients. The role offers a great opportunity to learn a wide variety of skills within a fastpaced growing area of the business.
We are looking for highly organised self motivated quick thinking individuals to join our successful and ever expanding team.

Main Duties & Responsibilities 

To manage a constant flow of inbound & outbound contacts in a professional manner booking LSPs onto relevant jobs resolving queries and liaising with other departments;
Effective Diary Management including coordination sourcing allocation & reallocation of staff and freelance LSPs
Multitasking between contacts alongside handling a consistent volume of emails from clients and LSPs
Coordinate with LSPs to schedule and confirm appointments;
Facilitate immediate connections for LSPs  to video appointments;
Confidently negotiate with the LSPs booking related aspects considering approval guidance provided
 Maintaining professional communication with LSPs and clients regarding their bookings when dealing with queries;
 Prioritizing tasks within the team showing organization quick thinking and flexibility;
 Assist other departments when support is required;
Ensure timely escalation of customer and system issues to relevant departments;
 Troubleshooting to ensure we provide the best possible service in unexpected scenarios;
Deliver excellent customer service by addressing customer needs effectively.
Client liaison to ensure the accurate recording of LSP requests including the extraction of required information in a professional manner
Establish and maintain effective working relationships with clients and represent the company in a professional manner when liaising with such clients
Management of key clients 

Qualifications :

Essential skills/qualifications/experience

Excellent verbal and written communication skills
Previous experience of working in fast paced pressurised environment 
Experience of working in a customer focused environment 
Effective listening communication and strong negotiating skills
Excellent problemsolving skills
Able to multitask and think critically
Excellent attention to detail
Can use initiative in a proactive manner
The ability to work independently and as part of a team
Can take instructions and carry out tasks efficiently and to a high standard
Good time keeping
Social and outgoing and easily able to build relationships
Proficient with all facets of MS Office
Have an eagerness to learn and develop skills
Good negotiation skills

Be able to attend head office during training period (which can vary from 2 weeks or more) in Redditch Worcestershire.

Additional Information :

Whats In It For You

• Salary 24570
• 2025 days holiday plus bank holidays (Full Time Equivalent)
• Pension scheme
• Training and CPD
• DBS Renewal
• Relocation packages available
• Attendance bonus scheme
• Health and Wellbeing schemes
• Wellbeing Accreditations
• Policies to include Mental Health Menopause and more
• Employee Assistance Programme / Cash Plan
• Access to discounts from hundreds of leading retailers
• Access to mental health specialist support
• Birthday celebrations/gifts
• Team events
• Occupational Sick Pay (OSP) and (SSP)
• Flexible contracts available
• Work for an established company with 25 years in the industry
• Supportive and flexible employer
• Disability Confident Leader
• Real Living Wage Employer
• And more!

If you would like to contact us in BSL please visit our website. Work :

Yes

Employment Type :

Fulltime