Interim Team Leader (12 months fixed term contract)

This post presents an exciting opportunity to become a first line manager within our Finance Benefit and Debt Commissioned Rehabilitative Services (CRS) within the London region. These services are commissioned by HMPPS to deliver tailored support services intended to support individuals to reintegrate in the community and reduce reoffending by addressing a range of needs with people on probation.

Your role is to provide line management and motivate a team of Frontline Practitioners teams to achieve our Justice Business Plan objectives: innovate revitalise and reform the delivery of Justice Services.

You will be responsible for ensuring all services are mobilised in accordance with contractual deadlines service deliverable are contractually compliant and meet Catch22s reporting mechanisms. Furthermore you will take a pivotal role codesigning innovative and engaging service provisions to ensure best practice and leadingedge services are available to all service users.

You will be accountable for creating an environment in which staff are engaged and empowered to achieve greater impact and understand the strategic vision of Catch22. You will proactively promote the values aims and objectives of Catch22 and show understanding and commitment to the needs of service users and their local communities and how Catch22 Justice services can most effectively address these needs.

As a Team Leader your main duties and accountabilities will include:

• Providing support for Frontline Practitioners engaging service users in rehabilitation activities and address any risks that emerge.
• Ensure that staff and volunteers are engaged with what Catch22 Rehabilitation is seeking to achieve are motivated and understand their role and recognise their contribution.
• Implement policies procedures and evidence based innovation and performance improvement systems and processes. Work to continuously improve the efficiency and effectiveness of service delivery and organisational performance and ensure compliance with contractual requirements and standards.
• To ensure that support plans and reviews are in place within the required timescales and agreed reports to the Senior Operations Manager are prepared in a timely fashion using established monitoring systems; and that team objectives are established.
• In liaison with the Senior Operations Manager to ensure the maintenance of the teams database and compliance entry to the Authorities Case Management system for the purposes of casework recording monitoring and evaluating service provision.
• Ensure that disciplinary complaints and grievance procedures are appropriately managed including the undertaking of investigations and the conducting of disciplinary interviews when necessary.
• Ensure Frontline Practitioners manage risk for all Service Users in accordance with NPS and organisational procedures.
• Maintain records in accordance with NPS Prison & organisational procedures and use relevant information and technology ensuring the security of data. 
• Ensure that regular 11 supervisions are undertaken and that each member of staff has an annual appraisal and any personal development opportunities are available for frontline practitioners. 
• Support the professional development of staff and ensure that they maintain high standards of professional performances including staff induction during probationary periods. Manage absenteeism and punctuality in line with Catch22 managing sickness and absence policy. 
• Maintain excellent working relationships and communication with stakeholders.

Qualifications :

What does Good look like in this role:

•  A confident and professional approach to supporting individuals from diverse backgrounds who may present with multiple difficulties. 
• Working in what can be a challenging environment whilst maintaining motivation.
• Build relationships with service users and colleagues and work collaboratively with a variety of partnership organisations to deliver a great service to service users.

Essential Qualifications Knowledge & Experience:

• Good basic education including Maths and English GCSE or equivalent.
• Evidence of continual professional development.
• Experience working with Microsoft Office Word and Excel
• Management and Leadership experience
• An understanding of legislation research and performance requirements relevant to the rehabilitation of individuals involved in CJS
• Knowledge of the main resettlement pathways and services that offer interventions relevant to these pathways.
• An understanding of models of evidence and methodologies in relation to offender rehabilitation.

Desirable Qualifications Knowledge & Experience:

• Any qualification relevant to rehabilitation of offenders for example criminology/ criminal justice/ social care/ mental health/ IAG/ Family Services/ Emotional Wellbeing/ Social Inclusion
• Training on Justice IT systems (I.e OASys Delius PNomis)
• Experience of working with offenders and/or disadvantaged people.
• Life experience such as overcoming difficulties.
• Experience of working in a team and/or with partner organisations.

Additional Information :

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process please see our contact information on the Candidate Help Page. Please use reference REF3659K in your message so that we can identify the opportunity. 

When applying please be cautious over the answers you provide. If you select NO to the screening question regarding Right to Work in the UK your application will automatically be closed. 

Contract: Fixed term maternity cover

Hours & work pattern: Full time 38 hours per week. 

Salary:

Location: Overseeing the North West and Central Cluster (Kings Cross and Tottenham)

Closing Date: 1630 on 29th of May 2025. 

Unless otherwise stated interviews will be arranged as suitable candidates are identified so early application is strongly advised. Where a deadline is advertised Catch22 reserves the right to withdraw the post from advertisement without notice. 

Screening: Successful admission to post subject to enhanced DBS check HMPPS vetting check and employer Right To Work in the UK check. The postholder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter along with the completion of the screening questions to express your interest in this opportunity. Please note in the interest of safer recruitment and ensuring that applicants are a right fit for the role submitted applications must contain a CV satisfactory responses to the screening questions and information detailing interest in the role to be considered for this position.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair genuine and representative of the candidate applying our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process. 

Catch22s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024 within our Justice Hub we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued frontline.

Catch22s Commitment to Ban the Box

Catch22 is proud to have Banned the Box. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead we invite disclosures at interview stage and encourage them at the offer stage. Please see the Job Information Pack for more information.

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