Senior Front End Engineer - Agent XP
Senior Front End Engineer - Agent XP
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About The Agent XP Team
We are seeking a highly skilled and experienced Senior Frontend Software Engineer to join our team. Youll be part of a team that is focused on crafting a seamless modern and efficient helpdesk experience for agents. The team owns all aspects of the everyday helpdesk interface and interactions ensuring it remains intuitive responsive and up to date.
The Agent XP team is responsible for shaping the everyday helpdesk experience owning everything from ticket creation and management to UI responsiveness and agent workflows. Theyre currently leading a full redesign of the helpdesk interfacemodernising the look and feel overhauling the ticket thread experience and recently shipping a revamped navigation bar. The team also handles key features like AIpowered ticket translation notification center realtime UI updates and any platformwide updates that touch the frontend including tooling improvements and dependency upgrades.
Known as one of the strongest frontend teams in the company Agent XP plays a critical role in crossfunctional feature development ensuring new capabilities are seamlessly integrated into the product. If youre passionate about building polished highimpact user experiences at scale this is the team to join.
What Youll Do
Team up with Product and Design to build clean responsive and superfast features that solve real customer problems.
Optimize our apps for speed and scalability ensuring they work smoothly on any browser
Write clear maintainable code and follow best practiceswhile keeping things flexible and pragmatic.
Work in an agile environment collaborate on code reviews and help us ship topnotch features quickly.
Who You Are
Youve got 5 years of experience with TypeScript and React.
You know the ins and outs of the frontend stackCDN Cache bundlers (vite webpack/rspack) test runners (jest/vitest) CI/CD.
Youve worked in hightraffic environments where scalability and performance are crucial.
Youre comfortable balancing frontend and backend needs and can give thoughtful input on API design.
You follow best practices but youre not afraid to make smart tradeoffs when necessary. You build scalable and reliable frontend applications:
You leverage React composition model to build reusable well tested and flexible components.
Youre familiar with modern async state handling (reactquery).
Inversion of control and the testing pyramid are familiar concepts to you.
You know how to build great UIs that look good and feel even better using modern CSS and UX principles.
Nice to have: Youre familiar with WebSockets.
Bonus Points If You Have:
Pnpm for tooling
Youre familiar with frontend UI/UX scaling topics like design systems
Youre interested in frontend architecture and platform work
Interview process
Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage with feedback provided every 48 hours.
Meet one of our tech recruiters (30 minutes)
Meet two of our Engineering Managers (45 minutes)
Technical Stage: live coding session (60 minutes) Meet the team (60 minutes)
Meet the CTO and cofounder (30 minutes)
After completing these steps we conduct reference checks before extending an offer.
Company Benefits and Perks
5week vacation plus 2 weeks RTT
Paid sick leave
6 weeks full remote/year
Paid parental leave (16 weeks)
50% of public transportation reimbursed
MacBook Pro
Personal credit card to buy lunches (we useSwile)
We provide private health insurance (we useAlan)
Get up to 700 to set up your workstation at home (working from home should feel breezy)
Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Senior IC
Employment Type
Full-Time
