Front office Agent
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Job Description
We are seeking a professional and customerfocused Front Office Agent to join our team in Cairo Egypt. As the first point of contact for our guests you will play a crucial role in creating a welcoming and efficient environment ensuring a memorable stay for all visitors.
- Greet and register guests providing a warm and professional welcome
- Perform checkin and checkout procedures accurately and efficiently
- Handle guest inquiries and requests promptly and courteously
- Manage reservations and room assignments using hotel management software
- Process payments and maintain accurate financial records
- Assist with currency exchange and safety deposit box services
- Collaborate with other departments to ensure guest satisfaction
- Promote hotel services and local attractions to enhance guest experience
- Address and resolve guest complaints in a timely and professional manner
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Assist with night audit duties when assigned to evening shifts
Qualifications :
- PostSecondary Education or relevant qualifications in Hotel Management
- Minimum 2 years of Guest Relations experience preferably in a four or fivestar hotel
- Strong written and verbal communication skills in English
- Proficiency in hotel management software
- Excellent customer service skills with a friendly and professional demeanor
- Ability to work efficiently in a fastpaced environment
- Strong attention to detail and organizational skills
- Flexibility to work various shifts including evenings weekends and holidays
- Basic math skills for handling financial transactions
- Knowledge of local attractions and services in Cairo
- Ability to work cohesively as part of a team
- Cultural sensitivity and ability to work in a diverse environment
- Problemsolving skills and ability to remain calm under pressure
Additional Information :
Your team and working environment:
A passionate and inspired team that creates unique experiences for all they meet.
We recognize and celebrate our team and individual success
Hotel Overview: Overlooking one of Cairos most beautiful Nile views Nile City Towers complex is a business destination claim to Egypts corporate success. Built on a total area of 16000 sqm Nile City Towers boasts a 170 meter Nile faade and its two towers are an anchor to an exclusive shopping center upscale housing a fivestar hotel 8screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms suites restaurants bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a skyhigh swimming pool.
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling pushing pulling lifting.
Occasional ascending or descending ladders stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
