TechOps Support for Hub88
TechOps Support for Hub88
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Job Description
Our Hub88 TechOps team is growing and we are looking for new talent to join us on our journey!
Were looking for a detailoriented team player with strong communication skills and a passion for problemsolving. The ideal candidate thrives in a fastpaced environment is comfortable working with both internal teams and external clients and brings a customerfirst mindset to everything they do. Due to the nature of this position you will participate in various different aspects of business to business workflows from compliance sales accounting account management product development and customer support TechOps supports and is supported by all the aforementioned departments.
Your daytoday
- Coordinating configuring onboarding and supporting internal and external clients integrated to our platforms;
- Cooperating with other TechOps teams Supplier operations team the Product development teams Commercial team and Management;
- Responding to and resolving external and internal queries and incidents in a timely manner including oncall support out of business hours on a rotating roster;
- Investigating logging and resolving identified issues and performing routine follow ups of escalated issues until resolution;
- Reporting and escalate any potential fraud or security issues.
Your background and mindset
- 13 years of experience as technical support application engineer or similar technical position;
- Pragmatic approach to problem solving;
- Attention to detail and precision;
- Excellent level of verbal and written English;
- A team player and strong communicator with excellent interpersonal skills;
- Be proactive adaptive and possess a customerfocused mindset;
- Understanding of gambling game fundamentals;
- Exceptional verbal and written communication skills in English;
- Confidence with Excel/Google Sheets is a plus;
- Experience in igaming is a plus.
Please note we dont offer a relocation support for this position!
Employment Type
Full Time
