Team Lead Agent Integration Engineering (f/m/d)*
Team Lead Agent Integration Engineering (f/m/d)*
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Job Description
YOUR MISSION:
As the Team Lead for Agent Integration Engineering in EMEA youll apply your deep technical expertise to guide stakeholders through complex integrations and service implementations. In this role you will lead and mentor a team of (Senior) Agent Integration Engineers ensuring the successful delivery of highimpact projects while shaping the teams structure and strategic direction. Youll be responsible for defining and executing the technical strategy optimizing workflows and ensuring scalable solutions. Reporting directly to the Head of Agent Integration Engineering youll drive crossfunctional collaboration aligning with engineering product and customer success teams to deliver bestinclass solutions across the region.
IN THIS ROLE YOU WILL:
- Lead and mentor a team of highly skilled Integrations Engineers guiding them in strategic project planning fostering knowledge sharing and supporting their personal and professional development while providing deep insights into systems integration and architecture.
- Drive team growth and development by creating a culture of continuous learning. Foster opportunities for your team to advance their skills in programming and scripting particularly in languages such as TypeScript JavaScript and Python. Support them in developing expertise in APIs web services and microservices crucial for customizing and automating integration processes.
- Provide technical leadership by helping Integration Engineers navigate complex project challenges and resolve technical issues. Encourage analytical and problemsolving abilities ensuring the team can diagnose troubleshoot and optimize systems for maximum performance while applying logical reasoning to overcome integration challenges.
- Guide the team through technical expertise in applying software architecture principles authentication and transfer protocols to design scalable secure systems. You also explain technical concepts like Authentication Protocols API Design Messaging Patterns Microservices Containers and Cloud Computing.
- Crossfunctional Enablement through partnering with Product Engineering and other stakeholders to ensure seamless delivery of solutions and a superior customer experience. Empower the team to collaborate effectively gathering requirements documenting integration processes and maintaining clear communication with all parties involved.
- Department development by overseeing and managing strategic projects constantly evaluating and improving existing practices to drive innovation. Leverage collaboration skills to ensure all parties are aligned on objectives and outcomes ensuring successful completion of integration projects.
Our Tech stack:
TypeScript JavaScript Python Microsoft Azure Cloud (e.g. Azure Function Apps Azure Cosmos DB) Terraform Kubernetes PowerBI/Kibana Delta Sharing LLMs
WHAT YOU BRING TO THE TABLE:
- Leadership Experience: A minimum of 2 year track record of successfully leading and mentoring technical teams fostering a culture of growth knowledgesharing and continuous development.
- Technical Expertise: A strong background in integration engineering with proven experience in complex system integrations service implementations observability best practices and working with modern tech stacks such as TypeScript JavaScript Python and Microsoft Azure Cloud (e.g. Azure Function Apps Azure Cosmos DB).. Experience in data visualization tools like PowerBI/Kibana is a plus.
- Client Management Skills: Strong background of working with Enterpriselevel customers adeptly navigating and addressing their complex needs
- Strategic Mindset: Ability to define and execute technical strategies streamline workflows and implement scalable efficient processes that contribute to operational excellence.
- ProblemSolving Skills: Strong analytical and problemsolving abilities enabling you to help your team navigate complex challenges and deliver effective solutions.
- CrossFunctional Collaboration: Experience working closely with product engineering and customer success teams ensuring seamless service delivery and a superior customer experience.
- Project Management Acumen: Capability to manage multiple strategic projects simultaneously while constantly seeking opportunities to enhance processes increase efficiency and drive innovation.
- Familiarity with Conversational AI: Knowledge of Conversational AI technologies including integrating or designing AIpowered chatbots virtual assistants or natural language processing solutions.
- Language Skills: Fluency in both German and English is essential with a proven ability to communicate clearly and effectively in both languages
Bonus points if you also bring the following to the table:
- SIP and VoIPtelephony or RESTAPI
- Basic knowledge of conversational AI and NLUrelated ML
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customerfacing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events game nights and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.
- Hybrid work environment we believe in hiring the best talent no matter where they are based. However we love to build real connections and want to welcome everyone in the office on certain days.
Your recruiting process at Parloa:
Recruiter video call Meet your manager Challenge Task Expert interview Meeting the Team Bar Raiser Interview
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voicefirst GenAI platform for contact centers is built on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Unclear Seniority
Employment Type
Full Time
