Senior Principal Product Manager - Product Reviews (all genders)
Senior Principal Product Manager - Product Reviews (all genders)
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Job Description
THE ROLE
Zalando is seeking a dynamic and experienced product professional to join as Senior Principal Product Manager Product Ratings & Reviews. The Zalando eCommerce Platform team is responsible for building remarkable consumerfacing features and platform capabilities to support Zalandos vision of being the starting point for fashion and lifestyle. The Senior Principal Product Manager Ratings & Reviews role will be part of the broader mission to provide users with social proof instilling the confidence and assurance needed to make informed shopping choices online and provide an important form of authentic content that increases customer engagement and creates a community experience through shared feedback. The role will operate in a collaborative environment with Design Engineering Data Science and companywide stakeholders balancing the inputs and needs of many.
We are seeking a highly skilled and motivated Senior Principal Product Manager to lead the development and optimisation of our reviews experience across multiple customer journey touchpoints. This role is essential for transforming our current baseline experience into an integrated and essential part of the customer journey making it easy and rewarding for customers to not only read but also provide their own contributions in the form of multiple types of media (text photo video audio). In addition to the customer facing product this role will be responsible for the underlying capabilities and commercial delivery. The ideal candidate will have a strong background in content enriched ecommerce experience with content moderation and a passion for creating and engaging user experiences.
WHAT WED LOVE YOU TO DO (AND LOVE DOING):
Develop a comprehensive product strategy & vision (3 years) aligned with our business goals and objectives that is setting us apart from competition in regards to experience elevation and technology driven innovation.
Create and maintain an actionable product roadmap that outlines the prioritized features enhancements and initiatives
Lead the endtoend product development lifecycle from discovery to Execution including defining problems sizing the opportunity Identifying the best solution coordinating product design and development efforts supporting user testing and ensuring successful product delivery.
You will act as the key thought leader for the Ratings & Reviews Experience towards internal teams and leadership.
Build strong relationships with key commercial stakeholders and effectively collaborate with external partners to define product specifications.
Collaborate effectively to ensure alignment obtain buyin and drive successful implementation of product initiatives across multiple teams disciplines and individuals. Engage with product leads from various departments within the organization influencing their roadmaps to achieve collective success.
Use datadriven insights to identify areas for improvement drive product optimizations and report on the effectiveness of implemented strategies. Analyze market trends and customer feedback to identify opportunities for product improvements and new features.
Regularly communicate updates progress and outcomes to key stakeholders including senior leadership department heads and crossfunctional teams. Present findings recommendations and business cases to gain support and secure necessary resources for product initiatives.
WED LOVE TO MEET YOU IF:
Product methods & tools: You have substantial multiyear experience and a strong track record of envisioning developing and building successful customer facing products ideally in an online marketplace or (fashion) ecommerce environment.
Product Vision & Strategy: You are able to set and explain a product vision driving the product strategy forward across multiple product teams and bring a proven track record in managing the endtoend product life cycle. You have the ability to translate that vision and your ideas for any audience through wellcrafted strategic documents thorough requirements and clear communication with stakeholders.
Customer mindset: You are a natural problemsolver and are experienced with leading product discovery. You have the ability to understand customer needs and turn them into remarkable products that solve meaningful customer and partner problems while delivering business impact.
Commercial Acumen: You are able to use user insights market benchmarks and commercial data to assess the impact of your plans in line with business objectives
Multiple domains: you have experience in navigating a complex environment with a high level of ambiguity working closely with several cross functional teams in Design Data Science Engineering and Commercial.
Analytical acumen: You are an analytical mind with the expertise to evaluate quantitative and qualitative data and draw insights to make informed product decisions by defining success criteria and measuring the impact of the product. You excel in gathering and analyzing customer insights to drive product innovation and improvements.
Technical Acumen: Comfortable with technology are a fast learner and able to engage in detailed discussions with engineering teams.
Thought Leadership: You are an empathetic egoless and passionate leader who excels at developing coaching and mentoring product managers fostering a culture of innovation and excellence
INCLUSIVE BY DESIGN
At Zalando our vision is to be the starting point for fashion one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.
our diversity & inclusion strategy: employee resource groups: OFFER Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. Employee shares program 40% off fashion and beauty products sold and shipped by Zalando 30% off Zalando Lounge discounts from external partners 2 paid volunteering days a year Hybrid working model with up to 60% remote per week actual practice is up to each team to best support theircollaboration Work from abroad for up to 30 working days a year 27 days of vacation a year to start Relocation assistance available (subject to prior agreement) Family services including counseling and support Health and wellbeing options (including Gympass) Mental health support and coaching available Learn all about Zalando and our values here: Experience: Staff IC
Employment Type
Full-Time
Key Skills
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