Retail Sales Associate (Part Time)

Join Our Purpose Feeding the Future

Nutreco is a member of the SHV family and we are committed to Feeding the Future through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cuttingedge solutions.

Trouw Nutrition is seeking Retail Sales Associates (Part Time) to be a part of feeding the future in our Chilliwack plant!
The Sales Associate handles advisory and commercial customer requests both reactively and proactively and in line with the requirement and ensures adequate and reliable customer administration in order to contribute to customer satisfaction and realization of the commercial targets for Trouw Nutrition Chilliwack mill store.

Job Description:

The role of Sales Associate is to communicate with clients informing them about solutions explains options on alternative products handle and escalate

complex problems / complaints.

• The Sales Associate is responsible for accepting and processing of incoming orders answering questions and customer complaints on orders so that the customer satisfaction and continuity of the relationship are guaranteed
• Handle orders and to provide coordination with customers about products delivery options and complaints. The client base may include a variety of customers from independent clients as distributors to individual farmers and customers covered by a key account.
• Sales and Sales Support: Supports and initiates followup actions by contacting customers inform them about products in order to contribute to the realization of effective customer communication. Answers questions about product assortment and applications production based on standard product quoting prices and delivery times
• Order processing and data management: Handles incoming orders in order to realize a timely and proper delivery of orders to customers. This includes monitoring replenishing and entering order data into automated system for further order processing tracking of orders being processed identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration purchasing and forwarding
• Customer relationship management: Manages records and handles all customer requests and incoming orders in line with company policies and procedures in order to effectively and timely deal with all customer encounters.
• Customer satisfaction: Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence if possible by actively solving problems / complaints
• Provides support to customers on the most common standard problems questions complaints etc. so that they are resolved and customers be appeased.
• Continuous improvement: Signals bottlenecks in (work) processes procedures and/or systems and contribute to the change / optimization of the department.

Skills and Expertise

Qualifications:

• 2 3 years as a Sales Associate is an asset

• Good computer skills

• Knowledge of sales and customer interaction

Expectation from the Role:

• Ability to stand for extended periods and handle merchandise

• Ability to communicate well with both verbal and written communication

• Demonstrated leadership capabilities and excellent communication skills

• Ability to focus on details within a fastpaced environment

Why you Will Love Working with Us

Benefits:

• Be part of our sustainable mission with opportunities to grow within Nutreco Skretting Trouw Nutrition and the broader SHV group

• Embrace our culture of diversity and inclusion where we respect and value everyone

Our organisation:

Trouw Nutrition is the global leader in innovative feed specialties premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides speciesspecific nutritional solutions consisting of feed concepts products and nutritional knowhow. The unique combination of products models and services Trouw Nutrition offers boosts productivity and supports animal health through all life stages contributing to our customers peace of mind. Trouw Nutritions nutrition solutions have met the need of farmers and homemixers feed producers integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer:

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race color religious creed sex national origin citizenship status age physical or mental disability sexual orientation marital parental military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities.