Bilingual Customer Service Representative
Bilingual Customer Service Representative
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Job Description
Is this job for you
Do you believe in putting the customer first
Do you love to solve problems and create solutions
Do you have an exceptional attention to detail
Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience.
Responsibilities
- Provide courteous prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
- Follow up with customers to identify and support their needs
- Offer valueadded solutions and promote customer loyalty by providing exceptional customer support
- Provide bestinclass customer service on very sensitive insurance claims
- Explanation of claims process to clients
- Correspond with the insured clients employers and/or physicians if necessary
- Maintain up to date knowledge of new policies procedures and products
- Process routine clerical transactions in between calls
- Communication with TGIs partners and credit card companies with respect to payments on client accounts
- Participate in customer retention initiatives
Qualifications
- Previous experience in a call centre or customer service environment required
- Professional phone etiquette and empathy for sensitive circumstances
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills.
- Excellent communication skills both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail.
- Superior organizational and multitasking skills.
- Strong analytical and decision making skills.
- Strong desire to take ownership and accountability of task completion.
- Intermediate knowledge in Microsoft Office particularly Excel Word PowerPoint and Access
- Ability to work effectively with and without supervision
- Experience in the insurance industry is an asset
- High School or Equivalent is required
- 1 to 2 years in a claims processing role would be an asset
Why Transglobal
- A flexible and comprehensive benefits package including Health Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
If youd like to apply for this role please contact our recruitment team at
Attach your CV and tell us why you would be a great fit at Transglobal!
Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
