Vice President, Operations, EQ Bank
Vice President, Operations, EQ Bank
Posted on :
19-05-2025
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1 Vacancy
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Job Description
Join a Challenger
Being a traditional bank just isnt our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options and we challenge ourselves and our teams to creatively transform whats possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If youre not afraid of taking on big challenges and redefining the future you belong with us. Youll get to work with people who will encourage you to reach new heights. We like to keep things fun ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks whollyowned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples lives. Our customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Work
Are you ready for a thrilling challenge As the Vice President of Operations for Digital Banking youll have the opportunity to oversee and evolve every facet of our digital banking operations. From enhancing customer care to leading cuttingedge defense against financial crime your role is pivotal in shaping the future of EQ Bank.
This isnt about maintaining the status quo. This is your opportunity toshape the very fabric of our digital operations from crafting seamless customer journeys for even the most complex scenarios to pioneering innovative solutions that set industry benchmarks. Youll be at the helm of a critical function directly impacting customer satisfaction and safeguarding the integrity of our digital ecosystem.
As a key member of the EQ Bank Executive team youll collaborate to strategize and implement initiatives that boost customer engagement and streamline operations and how our products & services are used across our digital platforms. Leading a dynamic team of over 200 employees youll foster a culture of collaboration and continuous improvement.
Leading our 1st line AML and Fraud prevention teams youll work together with the Risk organization to build controls that balance customer/employee experience with effectiveness. Your commitment to compliance and security will ensure we meet regulatory requirements while maintaining efficiency and reliability.
Ideal candidates have depth of expertise in Banking operations and customer servicing Fraud & AML risk management strategic operational reporting automation and datadriven decisionmaking. We are looking for challengers who have a track record of setting exciting aspirations and achieving them through diligent execution and change management.
This is your chance to lead impactful change for EQ Bank to ensure our ability to deliver exceptional customer service at scale as we continue to launch innovative Retail and Small Business Banking products and features.
The Core Responsibilities!
- Accountable for the optimization of core operations processes to enhance overall business performance and efficiency.
- Collaborate with senior leadership to drive performance accountability and continuous improvement of strategic priorities.
- Build mentor and lead a highperforming team while fostering a collaborative culture.
- Oversee Digital Banking monthly quarterly and annual reviews/planning to ensure alignment on strategic goals and execution.
- Manage performance execution and drive operational excellence across the business including implementing planning and reporting systems goal management frameworks and decisionmaking processes.
- Define and implement effective ways of working strategies and work models that maximize employee communication collaboration and productivity.
- Spearhead largescale strategic initiatives project/program management and ensure crossfunctional impact.
- Establish and track KPIs and key business metrics to measure success and drive improvements across departments.
- Leverage future of work practices and systems applying technology to enable operating efficiencies and datadriven decisionmaking.
- Develop and implement risk mitigation strategies to ensure operational resilience and business continuity compliance and broader 1st line governance of Risk Management.
- Lead efforts to streamline workflows and eliminate inefficiencies across all departments.
Lets About Talk You!
- Educational Background: Bachelors degree in business finance or a related field with an advanced degree or professional certification(s) preferred.
- Experience: Minimum of 15 years of experience in banking operations digital banking or a related field with a proven track record in leadership roles.
- Technical Skills: Indepth knowledge of digital banking technologies and trends as well as familiarity with regulatory requirements and industry standards.
- Regulation and Compliance: Strong understanding of financial regulations compliance requirements and risk management principles.
- Data Analytics: Proficiency in data analytics tools and techniques to drive informed decisionmaking.
- Power Skills: Strong leadership and team management skills with experience in building and mentoring highperforming teams at scale.
- Excellent communication and interpersonal abilities with strategic thinking and problemsolving capabilities.
- Experience in leading largescale change management companywide programs and process optimization.
- Attributes: Visionary and innovative mindset with a commitment to continuous learning and development.
Key Challenges & Opportunities!
- Strategic Mindset: Ability to evaluate complex situations and prioritize actions that align with longterm goals.
- Strategic Alignment and DecisionMaking: Align strategic priorities and business objectives analyze data and forecast changes to adapt strategies.
- Regulatory Compliance and Risk Management: Implement robust AML and fraud prevention frameworks ensuring compliance with regulations and mitigating risks.
- Technological Integration and Innovation: Understand and integrate advanced technologies to enhance customer experience and operational efficiency.
- Leadership and Team Dynamics: Foster collaboration and inclusivity develop mentorship programs and inspire continuous improvement.
- LongTerm Thinking/Foresight: Ability to foresee potential challenges and proactively develop solutions to address them.
- Performance Optimization and Metrics: Establish and track KPIs analyze performance data and drive initiatives to enhance efficiency and productivity.
What we offer For fulltime permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental topup while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 220025 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and perspectives. In tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrierfree recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
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