Account Manager, Driver and Vehicle

Internal Job Title: Account Manager

Job Type: Permanent FullTime

Job Location: Ottawa ON

Work Model: Hybrid

Position Summary

As an Account Manager in our North American Business Development group you will be responsible for building strong trustbased relationships with our government customers managing their programs and accounts and supporting senior level (VP Executive Director Director) business development personnels pursuit of new business in the driver and vehicle solution domain (drivers licence/identification cards; motor vehicle information (entitlement) systems) in Canada and the United States.

Responsibilities

• Client Relationship Management
  • Build and nurture strong longlasting relationships with customers and provide a high level of customer service at all times;
  • Liaise regularly with customer counterparts and ensure that our commitments are met customer expectations are managed and any issues are responded to and addressed in a timely manner.
• Account Oversight
  • Develop maintain evolve and report on comprehensive activity logs for each customer and ensure that all daytoday account requirements and documented and tracked to successful completion;
  • Monitor manage and document all customer contract activities including schedules service levels system performance evaluations change requests scope change documentation and invoicing/payables;
  • Ensure change requests are shepherded through the change request process in a timely manner.
• Sales and Business Development
  • Participate in and contribute to monthly sales forecasting efforts and reviews presales activities and proposal preparation that supports the pursuit of new business within existing accounts or with new customers.
• Various other duties and responsibilities

Qualifications :

Education and Knowledge

• Bachelors degree in business marketing computer science (or related) or an equivalent combination of relevant education and years of work experience
• Knowledge of the following:
  • Solution based selling fundamentals
  • Customer service principles

Experience

• 3 years of business development or account management experience

Soft Skills and Competencies

• Interpersonal skills
  • Communication Relationship Building Teamwork and Collaboration Persuasion
• Organization and time management skills
• Prioritization skills
• Presentation skills
• Attention to detail
• Adaptability

Technology

• Proficiency with Microsoft O365 (Word Excel PowerPoint Teams SharePoint)

Mandatory Requirements

• Language: Fluency in English (reading writing speaking); bilingualism (French) is an asset
• Travel: Ability to travel domestically and/or internationally approx. 416 weeks/year
• Security Clearance: Ability to obtain and maintain Government of Canada Secret (Level II) personal security clearance.

Additional Information :

Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other legally protected status.

We provide equal employment opportunities to all individuals including women Indigenous Peoples persons with disabilities visible minorities and members of the 2SLGBTQ community. Our commitment to equity extends to all aspects of employment including recruitment hiring promotion compensation benefits training and development. As part of our commitment to providing an inclusive barrier free selection process we ask that if you are contacted regarding the competition for this position you advise the interview coordinator or any accommodation measures you may require.

At CBN we value the unique perspectives and experiences that each employee brings to our organization and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success and we strive to create an environment where every employee can thrive and contribute to our collective goals.

Remote Work :

No

Employment Type :

Fulltime