On-boarding manager (OM) - Remote

Work type: Farsite (fully remote)
Nationality: EU only!
Project duration: 1100 days
Initial contract duration: TBD
Expected start date: TBD

SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks:
   In depth knowledge of customer relationship management practices and tools
   In depth knowledge of and experience with SharePoint Online / Microsoft M365 in particular Power Automate Power Apps Ms Teams and Dataverse
   In depth knowledge of and experience with JSON format manipulation and processing
   Knowledge in using tools to build stakeholder maps
   Knowledge in using tools to build adoption dashboards and reports
   Proven experience in migration to/from SharePoint or SharePoint Online
   Knowledge in analysing customer segments e.g. experiencing a specific product problem
   Knowledge in using SQL
   Knowledge of and experience with Security standards Oauth2 and Open ID
   Knowledge in using Atlassian collaborative tools: Confluence and Jira
   Knowledge and experience in managing Linux infrastructure is an asset

CERTIFICATIONS & STANDARDS:

Following certificates & standards are an advantage for the performance of tasks:

   Microsoft Certified: Power Platform Fundamentals

DESCRIPTION OF THE TASKS
The Enterprise Architect is responsible for the creation maintenance and management of IT architecture models and their lowerlevel components. S/he is also required to interpret use and apply information contained within IT architecture to inform a range of business improvement activities particularly those involved in the design development enhancement and maintenance of IT systems.

The successful candidate will work on the following subjects:

   Customer relationship management aiming at the adoption of digital solutions
   Creation of stakeholder maps or similar
   Creation of adoption dashboards and reports
   Overseeing the adoption journey of several types of stakeholders
   Resolving stakeholder complaints quickly and efficiently
   Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions
   Identifying the services needed to ensure stakeholder satisfaction
   Autonomously turn communication objectives into strategies tasks and activities and oversee / contribute to their implementation
   Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
   Creating and enforcing plans that help meet the needs of stakeholders
   Reporting to relevant structures

KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:

   Experience in the IT domain is essential
   Ability to work autonomously managing his/her own workload independently providing status updates liaising with others and escalating issues as appropriate.
   Strong interpersonal skills and ability to understand what each stakeholder wants and needs
   Aptitude to foster positive relationship
   Capability to write clear and structured technical documents
   Ability to give business and technical presentations.
   Ability to apply high quality standards
   Analysis and problemsolving skills
   Ability to cope with fast changing technologies used in application architecture and design

Due to the particular nature of a large international organisation such as the European Commission candidates should also have the following nontechnical skills:
   Capability of integration in an international/multicultural environment rapid selfstarting capability and experience in working in team;
   Ability to participate in multilingual meetings;
   Ability to work in multicultural environment on multiple large projects;
   Excellent Team Player
   Ability to understand speak and write English (C1/C2)
   Ability to understand speak and write French (C1/C2)

Qualifications :

A normal working day corresponds to 8 hours (40 hours per week) with the daily working period frame ranging between 7 am and 8 pm.

Service delivery should be ensured under any circumstance between 9:30 a.m. and noon (local time at the location of the customer) and between 3 p.m. and 4:30 p.m. (4 p.m. on Friday local time at the location of the customer).

Remote Work :

No