Integrated Customer Experience Consultant
Integrated Customer Experience Consultant
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Job Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cuttingedge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
What we offer:
This is an exciting career opportunity in an international challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers society and for each other.
The Position:
The Customer Service Agent is responsible formanaging the customer experience of customers by identifying issues proactively building strong relationship with customers and identifying solutions which benefits both Maersk and the customer. The role will be based in Melbourne (500 Bourke Street VIC); candidates from Sydney may also be considered.
Job Description:
- Be the primary point of contact for customers and ensure smoothexecution of the endtoend shipment lifecycle by working closely withthe customer as well as internal stakeholders.
- Understanding of external factors impacting Customers supply Chain &understand their sense of urgency service needs drivers and desires.
- Ability to align with customer expectations upfront & to be able torespond with suggested solutions.
- Be fully responsible for customer satisfaction across Maersk productoffering.
- Crosssell & upsell Logistics and Services products to customers.
- Responsible for vendor management and shipment order consolidation planning without physical cargo execution.
- Proactively track shipments and notify customers of relevantdeviations from the transport plan including potential solutions oralternatives.
- Willingness to go the extra mile towards the customers & with focus onproviding solutions.
Job Requirements:
- Experience in supply chain or logistics industry is preferred
- Excellent stakeholder management interpersonal and communication skills
- Energetic wellorganized and selfInitiated
- Analytical and problemsolving skills
- Good process understanding &digital proficiency
- Strong Microsoft office skills
- Ability to work under pressurekeeping quality in focus
- Strong cost conscious and optimization mindset
Preferred candidates will be required to undertake reference checks as well aspreemployment screening including a National Police Check. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Where applicable background checks including Employment History and Education History (including Qualifications) may be required.
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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
Employment Type
Full-Time
