Case Manager
Case Manager
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Job Description
- $87138 super NFP salary packaging benefits
- Permanent Full Time Contract
- Location: Larrakia (Coconut Grove Darwin) NT 0810
- Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we stand together with anyone who needs us for as long as they need us. Find out more about us and our purpose.
Your Opportunity
This is an onsite position and our Case Managers use skilled strengthsbased case management approaches to develop personalised culturally appropriate support plans conduct followup reviews and coordinate referrals to partner services. The work can involve confronting situations requiring staff to respond with professionalism resilience and the ability to pivot quickly in evolving circumstances. A strong understanding of tenancy and Department of Housing processes is also essential to support residents in achieving safe stable and longterm housing outcomes. Onsite security is engaged to manage and respond to disruptive behaviours contributing to a safer and more secure environment for all residents.
Your Key Responsibilities
- Receive and respond to referrals from Litchfield Court residents undertaking assessments using the Risk Assessment Management Framework.
- Develop holistic strengthsbased culturally appropriate case management plans with residents using SMART goals and coordinate referrals to relevant support services.
- Provide case coordination and facilitate case conferences with stakeholders to minimise service duplication and improve outcomes.
- Build respectful strengthsbased relationships with residents and stakeholders encouraging engagement in service activities and maintaining strong boundaries.
- Respond to complex cases or emergencies supporting individuals and families through crisis and transitions to independence.
- Maintain accurate uptodate records and documentation in line with Mission Australia policies and contractual obligations.
- Demonstrate childsafe practice by adhering to relevant legislation policies and procedures including proactive risk reporting.
- Actively promote and participate in service activities and encourage resident engagement and participation.
Requirementsfor Success
- Two years of experience in Human Services a relevant degree or equivalent qualifications and more substantial relevant experience.
- Demonstrated experience in applying the Risk Assessment Management Framework in a case management or support role.
- Knowledge of issues contributing to homelessness such as family violence mental ill health overcrowding and substance use.
- Cultural competency and experience working respectfully with Aboriginal and Torres Strait Islander peoples their communities systems and protocols.
- Sound communication and engagement skills with the ability to build trust and collaborate across diverse individuals and services.
- Effective time management written documentation and IT proficiency including case note writing and use of Microsoft Office.
- A resilient professional approach with a strong sense of boundaries selfawareness and commitment to continuous improvement.
- Full driver licence with no restrictions
Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.
Your Benefits
To ensure our employees feel valued empowered and celebrated we provide a range of employee benefits including:
- Rewarding work every day you know youre making a real difference
- Notforprofit salary packaging reducing your tax (details via AccessPay)
- Free external confidential counselling and access to chaplaincy support.
- Volunteering opportunities
- Extra leave available including an additional public holiday additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.
If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at
How To Apply
To be considered for this opportunity click apply and send your application today!
As a committed Circle Back Initiative employer we will respond to your application.
Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you
Required Experience:
Manager
Employment Type
Full-Time
