Service Manager
Service Manager
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$ 100000 - 105000
1 Vacancy
Job Description
The role
This role is internally known as Practice Manager.
A Practice Manager is responsible for leading and managing the operations of Day Program and Direct Support Services across Sydney providing a great employee and participant experience that delivers high quality support and care.
Employment: Permanent Fulltime 38 hours per week
Location: Seven Hills and Brookvale NSW
Salary: $100985 per annum super salary packaging ($15900) monthly RDOs
Responsibilities:
- Leading and managing a team of Support Workers and a Senior Support Leader providing guidance training and fostering a positive team culture where careers are developed skills are grown and staff feel inspired and valued.
- Working with Project Executive Transforming Community Services and Participant Administration and Liaison Officers (PAL) to ensure the services are delivered at the required standards strategies plans and within the budget.
- Partnering with participants their families and guardians to ensure the desired outcomes are met.
- Ensuring compliance with Ability Options policies processes and NDIS regulations including accurate documentation and reporting.
- Managing rostering and staffing levels including recruitment within the established budget.
- Addressing issues and concerns in a timely and professional manner ensuring the wellbeing of both staff and participants.
This role is predominantly a leadership role to coach and build staff competency and capability. However you will be expected to assist the team with hands on duties to provide support during complex situations and participate in investigations audits and planning the meetings and processes.
About You:
We are looking for a dedicated professional with strong people management and leadership skills who is committed to delivering the highest standard of care and meets the following criteria:
- Minimum of two (2) years experience in the sector or related sector and/or relevant life experience.
- Strong problem solving people management and leadership skills(mentioned again can remove from here if sounds repetitive)
- Ability to liaise effectively with internal team members participants families community groups and external agencies.
- Demonstrated ability to analyse plan negotiate make decisions & prioritise tasks to meet service demands.
- Knowledge of quality/compliance requirements across all services & ability to maintain compliance systems/processes to acceptable standards as directed by Ability Options procedures.
- Strong written and oral communication skills
- Current Driver Licence Minimum P2 First Aid Certificate and CPR
- Background checks including NDIS Worker Screening Check andWorking with Children Check (for identified roles)
- Completion of the NDIS Worker Orientation Module
- Certificate III or IV in Individualised Support Frontline Management or related discipline (desirable)
For a confidential discussion please contact Kathryn Key via email
Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds ages and gender as well as people who identify as Aboriginal and Torres Strait Islander peoples and people with a disability.
Required Experience:
Manager
Employment Type
Full-Time
