Customer Service Specialist - Sydney
Customer Service Specialist - Sydney
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Job Description
We currently have an exciting opportunity to join our growing Sydney team. The Customer Service Specialist is responsible for advocating Beyond Bank Australias core values and to deliver an exceptional customer that is aligned to our Customer Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance.
In the role you will
- Provide a local customer owned banking experience to new and existing customers
- Proactively connect customer needs to Beyond Banks offerings through excellent listening skills
- Manage general enquiries and provide sound advice and information to our customers
- Contribute to a high achieving team environment with your commitment to success and strong work ethic
- Manage customer bank accounts including opening closing and overseeing transactions
- Collaborate with specialists in the business to deliver the best solution for the customer
Qualifications :
Youre a caring and customerfocused person excited to learn and grow. You value integrity especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers needs and satisfaction.
- Excellent customer service skills
- A passion for building lasting customer relationships and serving the local community
- Able to work in a dynamic customer service environment
- Excellent problem solving and analytical skills
- Banking or Financial services experience desirable but not essential
See yourself in our team
Reporting to the Senior Relationship Manager you will be joining the Sydney Branch network a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working facetoface or over the phone you will be committed to ensuring that our customers receive the best possible experience with their banking needs.
Additional Information :
Why work for Beyond Bank
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at
And theres even more benefits:
- Our branch employees receive an additional 6 days of paid leave per year*
- Additional 3 paid worklife balance days to boost your annual leave*
- Paid community volunteer days to support many community charities across Australia
- Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
- A flexible and diverse working environment
- Career development opportunities training and coaching
By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.
What does our recruitment process look like
The process can include a phone screen video interview virtual or facetoface interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit or for more information contact
Applications close Friday 09/06/2025
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all preemployment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
