Receptionist
Receptionist
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Job Description
Receptionist
Join Our Growing Team at Holstep Health!
Merri Health is now Holstep Health a new chapter in delivering highquality healthcare to our communities.
Job Title: Receptionist
Location: Coburg / West Heidelberg and Preston
Casual Position
Supportive team
Generous Salary Packaging
About Holstep Health
Holstep Health provides expert compassionate comprehensive local healthcare throughout every stage of life. We provide more than 120 health and social care services to people in the north northwest and northeast of metropolitan Melbourne as well as statewide services with Carer Gateway and Gamblers Help.
Holstep Health was formed in October 2024 following the merger of Banyule Community Health and Merri Health. We proudly announced our new name Holstep Health created with and for our community in February 2025.
Your new role:
The role of the receptionist is to provide high quality customer service to clients workers and visitors to Holstep Health
You will be responsible for:
Operate the main reception telephone system
Screen clients for appropriate referral both internal and external
Ensure checklist tasks are completed and signed off daily
Process and balance client service fees
Manage appointments including reminders and waitlists
Communicate accurate messages and information to relevant staff
Register new clients and update existing client demographics
Ensure all hard copy and soft copy correspondence is distributed accordingly
Ensure reception manual is up to date and processes followed accordingly
Ordering and maintaining needle syringe program equipment and stock
Ability to work as a multidisciplinary and interdisciplinary team
To ensure services are delivered in a culturally sensitive manner
To ensure client confidentiality is respected and upheld at all times
Other Administration duties as delegated
What you will need to succeed:
Essential
Experience in reception work preferable in the health industry
Knowledge of Microsoft applications
Current First Aid Certificate and annual CPR
Flexible availability Monday to Friday between the hours of 7.45am and 5.15pm (7.5hr days)
Desirable
Well developed computer skills (Word Excel Outlook)
Excellent communication skills both verbal and written
Excellent time management organisational and administration skills
High level interpersonal skills
Demonstrated commitment to community health principles and practice
Skills and ability to work with a variety of people and organisations
Skills in triaging clients
Ability to operate multiple data bases at the same time
Ability to work in a team or independently
Able to demonstrate initiative have good problem solving skills and contribute to continuous improvement
Understanding of client confidentiality in relation to privacy and legislation
Ability to record information accurately
Ability to adapt quickly to change
Knowledge of Quality Improvement standards and processes
Knowledge of Client Management Systems (Trakcare Medical Director Titanium and Pracsoft (useful but not necessary) Applications should include:
How to apply:
Please start by reviewing the attached position description. Please send your CV and a cover letter outlining your experience to and
Applications close: 01/06/2025
Additional Information:
Preferred candidates will undergo comprehensive reference and background checks including a criminal record history check and Key Personnel screening. All candidates must have the right to work in Australia.
We are an equal opportunity employer and strongly encourages applications from diverse backgrounds including Aboriginal and/or Torres Strait Islander peoples those from culturally and linguistically diverse backgrounds the LGBTIQA community and individuals with disabilities.
Employment Type
Full Time
