Front Office Manager - The Westin Brisbane
Front Office Manager - The Westin Brisbane
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Job Description
COMPANY
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton endless possibilities with the #1 leader in hospitality worldwide Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for a Front Office Managerto join our dedicated team at The Westin Brisbane.
Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Role Overview:
As the Front Office Manageryou are responsible for ensuring exceptional guest satisfaction at The Westin Brisbane. This role focuses on enhancing the guest journey by anticipating needs addressing feedback and creating memorable experiences that align with the hotels brand standards. The Front Office Manager leads by example works closely with all departments to resolve guest concerns and implements strategies to continuously improve service delivery. By building strong relationships with guests and associates this role is pivotal in driving loyalty and ensuring a seamless experience for all visitors
Key Responsibilities:
- Oversee the guest experience journey ensuring all touchpoints reflect the highest standards of service
- Actively engage with guests addressing inquiries concerns and complaints in a professional and timely manner
- Collaborate with departments to ensure smooth resolution of issues and delivery of personalized service
- Monitor and respond to guest feedback from online platforms surveys and direct communication implementing improvement strategies as needed
- Train and mentor associates to maintain service excellence and uphold brand values
- Act as a key point for VIP guests ensuring special requests and preferences are met
- Maintain a visible presence in public areas to proactively engage with guests and ensure satisfaction
About You:
- Have at least 2 years experience preferably within a highvolume environment
- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn think and grow and continue to evolve in your role
Benefits
- The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- Discretionary Bonus Plan
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Great places to work certified
Join us at The Westin Brisbane and be part of our dedication to excellence in service and operational efficiency
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
