Premium Manager
Premium Manager
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Job Description
About The Role
Reporting into the Head of Customer Management VIC this role is responsible for helping design and implement the Premium strategy that delivers elevated customer satisfaction and increases market share in the premium segment. Leading a team of 5 you will try new approaches to relationship building customer experience and service whilst responding to team member and customer needs and pain points. With an element of supporting the team with hosting events you will be a strong people leader with a passion for sport and racing.
Responsibilities Include:
- Maintaining effective processes systems & structures to drive operational effectiveness.
- Lead team on continuous improvement across all aspects of relationship management.
- A point of escalation a for customer issues and feedback.
- Support team members with responsible gambling practices of premium customers as well as understanding and complying with all industry regulations and company policies.
- Ensure that the performance of the team is monitored & managed effectively through regular feedback and coaching as well as team development through IDPs.
- Collaborate & work effectively with teams such as value customer engagement risk & trading customer operations sustainability & product to drive brilliant customer experiences.
Whats the Green Tick Feeling
Well its different for everyone yet unites us all. Its the feeling you get when you succeed no matter what success looks like to you. It could be developing your career it could working on an industry leading project or it could be making it to school pick up in time. Its all the little and big things that make you feel like youre thriving when working at Sportsbet.
Were an inclusive employer who welcomes you for who you are as you are so if you require adjustments to the recruitment process please let us know in your application. We also know flex means different things to different people so let us know how we can support you to be your best.
Required Experience:
Manager
Employment Type
Full-Time
