Front Office Team Leader
Front Office Team Leader
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Job Description
As a Front Office Team Leader youre more than just the first impressionyoure the heartbeat of the guest experience. Reliable approachable and always switched on you lead from the front and bring out the best in your team. From a smooth checkin to a warm farewell you make every moment count. With your sharp eye for detail and genuine care youll help create stays that guests rememberand come back for.
What you will be doing:
- Be the goto leader on the Front Desk supporting the team and setting the tone for a smooth and memorable guest experience.
- Make arrivals departures and everything in between feel effortless for our guests.; maintain accurate guest accounts and provide accurate helpful information.
- Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction.
- Lead by example creating a supportive energetic team culture that delivers warm personal service every time.
- Monitor training and offer guidance to team members whilst on shift.
- Maintain strict security procedures to ensure guest confidentiality and safety.
The successful candidate will:
- Have the ability to work rotating 7 day roster.
- Prior experience using Opera Cloud preferred
- A natural peopleperson with a passion for hospitality and a guestfirst mindset.
- Be proactive and resourceful when attending to guest requests.
- Have great attention to detail.
- Be reliable and well groomed.
- Be a strong team player with excellent communication and interpersonal skills.
- Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
Additional Information :
ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL
Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.
Everything we do we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!
What is in it for you
- Employee benefit card offering discounted rates in Accor worldwide from day one.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
