ICT Engineer
ICT Engineer
Posted on :
17-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
and nbsp;
Key Responsibilities Deliverables / Outcomes
- Implementation and configuration of IT network and amp; endpoint security solutions ensuring seamless integration with existing infrastructure and alignment with security best practices.
- Understand troubleshoot triage and diagnose customer reported issues over the phone and via secure screen share.
- Serve as a subject matter expert on IT network and amp; endpoint security technologies Firewall WAF EDR MDM and other relevant solutions.
- Respond in a timely manner (with published SLA) to incidents and support requests.
- Collaborate with internal or external team members to resolve the customer reported issues.
- Host troubleshooting conference calls bridging multiple individuals from vendors clients third parties etc.
- Test and replicate customer issues as part of troubleshooting process.
- Update customers and internal teams on progress of customer issues using their technical knowledge and unique solutions.
- Work closely with OEM / vendors to define new requirements and use cases from customer issues and feedback.
- Maintain accurate documentation of IT network and amp; endpoint security configurations policies and procedures and prepare comprehensive reports for clients and internal stakeholders.
- Provide training and knowledge sharing sessions to educate clients as necessary and internal teams (Technical and amp; Sales) on IT network and amp; endpoint security technologies and emerging threats.
- Attend security audits / reviews for IT network and endpoint security solutions / products.
- Maintain a high degree of knowledge about competitive product developments obtain necessary product certifications.
- Complete administrative project tasks like time and expense entry status reporting and project completion reporting.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
