Manager, ServiceNow CSM Engineer Lead
Manager, ServiceNow CSM Engineer Lead
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Job Description
ROLE SUMMARY
As the Manager ServiceNow CSM Engineer Lead you will be at the forefront of Pfizers digital transformation journey. You will leverage your technical expertise to drive the development and implementation of ServiceNow CSMbased solution that will shape the future of our business operations. Your role will be pivotal in ensuring that our teams have access to the services they need to support Pfizers business operations.
Our Culture
We recognize that people are the cornerstone of Pfizers success. Our Culture is hugely important to us. Pfizer is #RedefiningGrowth through our Growth Universe program that encourages Colleagues to think about their careers as a collection of key experiences. Our colleagues enjoy Pfizers Log in for Your Day program to actively collaborate with teams in stateoftheart facilities while having the flexibility to design their workday to maximize productivity and enhance worklife balance.
Pfizer Digital is pushing the envelope in technical innovation utilizing cutting edge technologies and Agile strategies to deliver unconventional solutions. Science Will Win and Digital will help Pfizer do it faster.
We run ourbusiness as a team; your input and expertiseareessential to our success!We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work.
Our Colleagues
In keeping with our mission to cultivate diversity Pfizer prioritizes workplace practices that elevate the confidence and productivity of our neurodiverse and disabled coworkers by taking their skills into greatest consideration. Our colleagues find Pfizer to be a welcoming and accommodating environment allowing them to thrive and build new skills with the help of support networks colleague resource groups and more.
ADA Accommodations Policy
Pfizer is committed to providing reasonable accommodations to ensure that qualified individuals with disabilities enjoy equal employment opportunities. Generally the company will provide an accommodation in the following circumstances:
When an applicant with a disability requires an accommodation to be considered for jobs.
When a colleague with a disability requires an accommodation to enable him/her to perform the essential functions of his/her job or to gain access to the workplace.
When a colleague with a disability requires an accommodation to enjoy equal benefits and privileges of employment.
For questions or more detailed information please reach out to .
ROLE RESPONSIBILITIES
Analyze business requirements and problems and drive the design of highquality technical solutions in the ServiceNow CSM module.
Participate in all phases of the agile development life cycle. Your responsibilities will include designing coding testing implementing and maintaining applications and modules on the ServiceNow platform.
Responsibilities include analyzing system requirements identifying program interactions and determining appropriate interfaces between impacted modules and external systems. You will make recommendations for developing new applications or reusing existing code.
Staying current with new capabilities delivered through upgrades patches or store releases is critical.
Lead software system testing and validation procedures programming and documentation providing technical direction to team members and contractors assisting in solving programming problems.
Write and/or review system specifications including flowcharts date flows and architecture diagrams and assist in preparing sprint plans and program increments using agile management tools.
BASIC QUALIFICATIONS
Applicant must have a Bachelors degree with at least four years of relevant experience; OR Masters degree with two years of relevant experience; OR Associates degree with eight years of relevant experience; OR Ph.D. with 0 years of experience; OR 10 years of relevant experience with a high school diploma or equivalent
3 years of ServiceNow experience.
ServiceNow Certified System Administrator and ServiceNow Certified Application Developer.
Demonstrate project development communication and documentation skills to organize successful delivery of ServiceNow CSM based solutions.
Demonstrate ability to work and communicate collaboratively with different business areas to deliver CSM based solutions.
Comfortable working with translating functional requirements into technical designs.
Experience working in an Agile project environment (SAFe or Scrum preferred) with an emphasis on frequently delivering functional software releases at a sustainable pace. Excellent communication skills are crucial.
Excellent communication skills are crucial.
PREFERRED QUALIFICATIONS
HRSD or CSM ServiceNow Implementor Certification
Experience leading development teams in a nonmanager capability. You are a strong team player able to collaborate effectively with colleagues and contractors across different functions and levels. You have a customerfocused mindset and are committed to delivering highquality solutions that meet the needs of our users.
Strong problemsolver able to troubleshoot complex issues and find innovative solutions. You have a strong ability to understand business processes and identify technical solutions.
Keen eye for detail and a commitment to accuracy. You understand the importance of sustainable development and bestpractice outofthebox solutions.
Able to clearly articulate technical concepts to nontechnical stakeholders and effectively manage expectations around project deliverables and timelines.
NONSTANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS
Occasional additional hours in the evening or weekends as necessitated by workload project timelines or meetings with global vendors and peers.
Domestic and International travel up to 20%.
Other Job Details:
Last Date to Apply for Job: May 21 2025
Additional Location Information: Tampa FL; San Jose Costa Rica
Work Location Assignment:Must be able to work from assigned Pfizer office 23 days per week or as needed by the business
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an EVerify employer. This position requires permanent work authorization in the United States.
Required Experience:
Manager
Employment Type
Full-Time
