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You will be updated with latest job alerts via email$ 86915 - 92979
1 Vacancy
At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate highquality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purposedriven environment we invite you to explore the opportunity to contribute to our mission.
Job Summary
The Support Services Manager is responsible for overseeing the help desk team ensuring timely and accurate customer service and maintaining technical documentation. This role involves recruiting training and evaluating staff performance while also establishing best practices for the technical support process. The manager develops reports on team productivity monitors department progress and ensures compliance with organizational policies and regulations including HIPAA and OSHA. Additionally the position requires effective collaboration with other departments financial management through budget development and representation of the organization both internally and externally. They are committed to providing excellent customer service participating in quality improvement activities and supporting the organizations mission vision and core values.
Supervisory Responsibilities
Essential Duties/Responsibilities
Customer Service and Support
Technical Support Process
Reporting and Accountability
Compliance and Safety
Leadership and Vision
Financial Management
Organizational Representation
Customer Service Excellence
Required Skills/Abilities
Education and Experience
Working Conditions/Physical Requirements
Required Experience:
Manager
Full-Time