Enterprise Support Operations Lead, Kuiper Enterprise Customer Support
Enterprise Support Operations Lead, Kuiper Enterprise Customer Support
Posted on :
16-05-2025
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1 Vacancy
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Job Description
Project Kuiper is an initiative to increase global broadband access through a constellation of 3236 satellites in low Earth orbit (LEO). Its mission is to bring fast affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast affordable broadband to a wide range of customers including consumers businesses government agencies and other organizations operating in places without reliable connectivity.
Export Control Requirement:
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.
We are seeking an experienced Content Writer to create comprehensive documentation for Support Engineers enabling them to efficiently resolve customer issues. This role involves collaborating with internal subject matter experts to develop highquality localizable content including process flows and support documents.
Key job responsibilities
The Kuiper Business Customer Experience (BCX) team is seeking an experienced Support Operations professional to help establish and lead our new Tier 2 support operations. In this role you will be responsible for designing and implementing the full operational framework including owning standard operating procedures (SOPs) establishing quality standards and creating performance metrics. A deep technical understanding of the AWS Direct Connect and Network Devices products is required as is familiarity with capacity planning and workforce management principles.
Bachelors degree in Business Operations Management or related field
7 years of experience in enterprise support/service operations management
Track record of successfully implementing and scaling support operations
Experience working with global teams across multiple time zones
Strong understanding of service level management and quality metrics
Demonstrated experience in workforce management and capacity planning
AWS Direct Connect or NETDEV knowledge
Knowledge of common support tools and ticketing systems
Multilingual capabilities would be an advantage
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112700/year in our lowest geographic market up to $252000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Export Control Requirement:
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.
We are seeking an experienced Content Writer to create comprehensive documentation for Support Engineers enabling them to efficiently resolve customer issues. This role involves collaborating with internal subject matter experts to develop highquality localizable content including process flows and support documents.
Key job responsibilities
The Kuiper Business Customer Experience (BCX) team is seeking an experienced Support Operations professional to help establish and lead our new Tier 2 support operations. In this role you will be responsible for designing and implementing the full operational framework including owning standard operating procedures (SOPs) establishing quality standards and creating performance metrics. A deep technical understanding of the AWS Direct Connect and Network Devices products is required as is familiarity with capacity planning and workforce management principles.
Bachelors degree in Business Operations Management or related field
7 years of experience in enterprise support/service operations management
Track record of successfully implementing and scaling support operations
Experience working with global teams across multiple time zones
Strong understanding of service level management and quality metrics
Demonstrated experience in workforce management and capacity planning
AWS Direct Connect or NETDEV knowledge
Knowledge of common support tools and ticketing systems
Multilingual capabilities would be an advantage
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112700/year in our lowest geographic market up to $252000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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