Client Services Rep Full Time Days
Client Services Rep Full Time Days
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Monday through Friday 9:30AM 6:00PM
The Client Services Representative reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Client Services Representative provides various customer service functions that support the patient care units and offsite lab customers. Responsibilities include but are not limited to courier dispatch reference lab order entry results entry billing applications referred test services specimen receipt specimen quality assurance specimen processing and distribution and phone customer service and reception. The Client Services Representative is responsible for the full investigation of an issue that a client may bring to their attention. They are responsible for reconciling interface issues between HealthLab and outside reference labs. A large function of their daily duties is the monitoring of any outstanding labs as well as obtaining those results and entering them into the electronic lab system.
Qualifications :
Required:
- High school diploma or equivalent
- Ability to communicate effectively in English both verbally and in writing
- Demonstrated ability in the handling of complex issues and strong problem solving skills
- Demonstrated composure in stressful situations
- Ability to operate basic office equipment and utilize proficient computer skills
- Ability to handle multiple tasks and work in a fast paced environment
Preferred:
Bilingual
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial wellbeing while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
