Front Desk Agent
Front Desk Agent
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Job Description
For those who seek the best theres only Stein.
Stein Eriksen Lodge: an authentic European lodge nestled midmountain at the acclaimed Deer Valley Resort in Park City Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen the Lodge is known as a premiere yearround destination.
Why work for the best
The Stein Collection creates legendary experiences for our team members guests and owners at all four of our properties: Stein Eriksen Lodge Stein Eriksen Residences The Chateaux Deer Valley and The Chateaux believe that our goals are realized through commitment to our team members where every person is a valuable asset and key ingredient to success.
We consider ourselves very fortunate to be based in Park City a vibrant communityoriented town and consider it our duty to contribute support and partake in these extraordinary efforts. As a longestablished icon and evergrowing brand Stein Collection employs hundreds of hard working diverse and exceptional team members than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.
Summary
Responsible for assisting guests with check in and out process in the hotel as well as many other guest facing tasks. This position assists the front office in any daily duties that need to be completed.
Essential Functions:
- Welcome guests sincerely and make their stay as enjoyable as possible
- Effectively and seriously deal with guest complaints
- Have full knowledge of computer system to effectively checkin and checkout guests on a timely basis. Ensure all guests are informed of the Hotel amenities at checkin and that all credit card paying guests are setup with express checkout
- Have thorough knowledge of Stein Eriksen Lodge facilities amenities departments and managers
- Perform a variety of clerical and office duties which may be assumed by one FDA or divided among several FDAs according to the work load. This includes counting and verifying cash drawer and deposit posting and balancing charges verifying credit completing bucket check setting up arrivals properly processing VIPs and blocking special requests. All reports forms and checklists must be completed in a accurate and timely manner
- Serves as information agent for Hotel guests and handles their needs or directs information to satisfy their needs. Responds to all guest requests. Be fully aware of daily functions in the Hotel
Physical Requirements
Must be able to stand and walk for extended periods of time.
Stein Eriksen Lodge Park Citys only Forbes FiveStar Hotel and Spa offers:
- Great benefits including choice of health insurance plans dental vision short and longterm disability and life insurance matching 401K and more
- Competitive wages and bonus plans to recognize your dedication and service with us
- Paid training time and programs
- Chef prepared meals daily in our cafeteria at no cost to you
- On site heated garage for employee parking a great perk in winter!
- Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
- Flexible schedules and time off policies to accommodate family school and other activities
- Weekly raffles for tickets to events such as the Utah Jazz Utah Hockey Club Real SL and Salt Lake Bees
- Monthly team member appreciation events and recognition programs
- Hotel room spa dining shopping ski/snowboard rental discounts available
We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
