Implementation Specialist, Mexico
Implementation Specialist, Mexico
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Salary Not Disclosed
1 Vacancy
Job Description
The Implementation Specialist Mexico will be responsible for deploying Shijis POS solutions for enterprise customers within the Americas region. This role involves executing technical tasks such as hardware installation system configuration upgrades basic troubleshooting and user training all under the guidance of senior team members. The Specialist will ensure seamless installations address customer needs and provide postimplementation support to deliver a smooth and successful golive experience.
What Youll Do:
- Execute endtoend Food & Beverage (F&B) POS implementation projects remotely or onsite within the Americas region by understanding user requirements installing hardware such as servers workstations and printers and other various implementation activities such as: configuring systems testing connectivity ensuring proper cable setup to support seamless system installation and a smooth customer transition.
- Provide user training onsite or remotely to ensure customers can effectively operate the POS system helping to increase user adoption and reduce operational disruptions.
- Perform POS version upgrades either remotely or on site ensuring minimal disruption to customer operations.
- Report and escalate critical issues and functional requests from customers to appropriate internal teams including Product and Development and follow through to ensure timely resolution.
- Troubleshoot and provide guidance to operational and application related customer inquiries during implementations offering consultative support to ensure a successful deployment.
- Deliver remote support postimplementation to assist customers with system usage ensuring smooth ongoing operations.
- Prepare and submit daily project reports and upon project completion maintain accurate and uptodate records of implementation activities and outcomes.
- Attend and participate in scheduled internal training to remain current on new product developments and current POS system functionalities.
Qualifications :
Minimum Qualifications (knowledge skills and abilities):
- Minimum two (2) years experience in POS implementation IT support or a similar technical role within the hotel or F&B industries.
- Experience configuring and installing Simphony II POS systems.
- Proficient with hospitality POS systems in a super user role demonstrating advanced knowledge of system functionalities troubleshooting and user support.
- Bilingual in English and Spanish with strong written and verbal communication skills with the ability to explain technical concepts clearly to nontechnical audiences.
- Proficient in Microsoft Office Suite particularly in Outlook Excel Word Project and PowerPoint.
- Proficient in Microsoft and Windows operating systems for enterprise level projects.
- Demonstrated experience and proficiency in the setup and installation of POS systems including hardware and software configurations.
- Strong problemsolving skills with the ability to troubleshoot and resolve technical issues quickly and efficiently.
- Strong interpersonal and communication skills with the ability to build and maintain positive relationships with internal teams and customers at all levels.
- Customerfocused mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
- Demonstrated ability to learn and apply knowledge of the companys IT solutions effectively including handling system installations.
- Possession of a valid passport with the ability to travel within the Americas region (US Mexico Canada) up to 75% of the time; onsite durations may vary including periods of up to six weeks as needed for project execution.
- Willingness to be available for oncall support during evenings weekends and holidays as needed in line with project demands. Overtime compensation will be provided in accordance with Mexican labor law.
- Ability to lift up to 25 lbs. for hardware setup and installation tasks.
Preferred Qualifications/Nice to Have:
- Bachelors Degree from an accredited college or university in a technical hospitality or business field
Additional Information :
Shiji US Inc does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability marital status ancestry genetic information veteran status personal appearance sexual orientation gender identity or expression family responsibilities political affiliation and matriculation or any other characteristic protected by law. Employment decisions at Shiji US Inc are based on merit qualifications and abilities. Shiji US Inc is also committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. If you need assistance or accommodation due to a disability you may contact us at
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
