Staff Product Manager
Staff Product Manager
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Job Description
Take Ownership: Own and build ITAM modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the ITAM market to come up with product vision. The role requires you to analyse plan document build release and measure success for an end to end module including data and user experience modules. Ideal candidate would demonstrate independent ownership with deep SME and market knowledge to lead the product OKRs including integration with third party tools and acquired modules.
Be a Customer Champion: Develop a sense of empathy with our ITxM customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value.
Practice Craftsmanship: Learn and Practice product craft. Create product solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.
Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development Engineering Marketing Sales & Leadership teams and work together to bring your vision to life.
Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. Youd evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.
Qualifications :
10 years of working in global/crossfunctional software teams in a software product company. SaaS experience is preferred as youd settle right in.
6 years of core product management experience in building features for internet software products.
Being empathetic and having a strong listening ability to understand the other person may it be a customer or a stakeholder.
Attention to detail: every decision you make will affect every Freshservice customer and all their employees so you need to dot the is and cross the ts.
Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability.
Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.
A track record of making daytoday datadriven decisions in a fastevolving environment while keeping an eye on the overall vision.
Having worked in a mode of structured experimentation measuring and iterating on problems from time to time to achieve product goals.
Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives
Selfstarter with a passion for independent creative problemsolving strong ownership high commitment and a strong business judgment.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
