Process Assistant, OTR
Process Assistant, OTR
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
ABOUT AMAZON
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated customerfocused individuals who want to join our team as a Process Assistant. In this role you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety compliance and the operation of the vehicle through all local state federal requirements
Our Operations workflow has three major components: First mile where the product is housed and ready for order; Middle mile where the order is hauled to your area; and Last mile when the product is delivered to the customers door. Please note that all workflows have slight building variations but one thing is constant: our vision and dedication to the customer.
Key job responsibilities
Partner with leadership to coordinate facilitate and measure training related activities for groups of Delivery Associates.
Track and monitor performance including on road ride behinds to measure onroad quality adherence to standards and identify retraining and process improvement opportunities.
Support standard work and safety programs.
Train new Delivery Associates on how to drive and operate the vehicles
Cultivate and sustain a safe environment highquality customer delivery professional driver experience and positive culture.
Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas
Promote a positive culture for Delivery Associates.
Ensure all federal state and local laws and requirements are being followed.
Conduct weekly performance reviews with delivery partners
Establish trust and credibility by maintaining a high level of integrity communications and professional demeanor.
Able to work 40 hours/week and overtime as required
Work flexible schedule (weekends and/or overnight shifts)
Able to lift 49 pounds stand and walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach as well as continuously climb and descend stairs
Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments and grocery locations include refrigerated environments)
1 years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
Work 40 hours/week and overtime as required
Valid and active drivers license
At least 21 years old and authorized to work in the United States
Must be able to obtain and maintain a Driver Qualification File
1 year of experience delivering training both to individuals and groups
1 year of team lead experience
Experience with performance metrics and lean process improvement
Excellent written and verbal communication and interpersonal skills to coach train and assist team members
Solutionoriented analytical approach to problems
A high bar for accuracy and detail
Proven ability to develop strong partnerships
Strong judgment and decisionmaking abilities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated customerfocused individuals who want to join our team as a Process Assistant. In this role you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety compliance and the operation of the vehicle through all local state federal requirements
Our Operations workflow has three major components: First mile where the product is housed and ready for order; Middle mile where the order is hauled to your area; and Last mile when the product is delivered to the customers door. Please note that all workflows have slight building variations but one thing is constant: our vision and dedication to the customer.
Key job responsibilities
Partner with leadership to coordinate facilitate and measure training related activities for groups of Delivery Associates.
Track and monitor performance including on road ride behinds to measure onroad quality adherence to standards and identify retraining and process improvement opportunities.
Support standard work and safety programs.
Train new Delivery Associates on how to drive and operate the vehicles
Cultivate and sustain a safe environment highquality customer delivery professional driver experience and positive culture.
Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas
Promote a positive culture for Delivery Associates.
Ensure all federal state and local laws and requirements are being followed.
Conduct weekly performance reviews with delivery partners
Establish trust and credibility by maintaining a high level of integrity communications and professional demeanor.
Able to work 40 hours/week and overtime as required
Work flexible schedule (weekends and/or overnight shifts)
Able to lift 49 pounds stand and walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach as well as continuously climb and descend stairs
Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments and grocery locations include refrigerated environments)
1 years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
Work 40 hours/week and overtime as required
Valid and active drivers license
At least 21 years old and authorized to work in the United States
Must be able to obtain and maintain a Driver Qualification File
1 year of experience delivering training both to individuals and groups
1 year of team lead experience
Experience with performance metrics and lean process improvement
Excellent written and verbal communication and interpersonal skills to coach train and assist team members
Solutionoriented analytical approach to problems
A high bar for accuracy and detail
Proven ability to develop strong partnerships
Strong judgment and decisionmaking abilities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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