Surveillance Operator I Full Time (Harrah's Pompano Beach)

ESSENTIAL DUTIES & RESPONSIBILITIES

1. General:
   • Maintain a pleasant friendly and welcoming attitude toward all external and internal customers at all times.
   • Observe all guest and team member activities in all monitored areas including but not limited to casino floor cage count room restaurants and back of house common areas.
   • Monitor activity for criminal activity violation of Florida gaming regulations and/or violation of company policies and procedures.
   • Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials.
   • Appropriately record surveillance activity in daily log.
   • Maintain strict confidentiality relative to financial information company policies and procedures and team member and guest information.
   • Have complete knowledge of all casino events and promotional activities.
   • Keep work area in a clean and orderly manner.
   • Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.

• Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
  • Assist in maintaining a spotless casino by disposing of any cups glasses bottles or other items left on the floor by guests.
  • Perform other duties as assigned or reasonably requested by any member of management.

1. Operating Principles:Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills ofFamily Style Serviceto provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
2. Tools and Technology: Computer station with email Microsoft office software Dallmeier digital system casino tracking programs (CMS Micros SDS) surveillance/security computer database twoway radio telephone with voice mail system fax and copier.
3. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/PariMutuel Individual Combo Slot License. Must be at least 21 years of age. Three (3) years of tax returns required.

QUALIFICATIONS

1. Experience: One to two years of surveillance experience preferred. Gaming industry experience is preferred.
2. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction. Knowledge of all gaming regulations and internal controls for all casino departments promotions games and events. Knowledge of surveillance equipment including CCTV cameras and monitors alarm systems and listening devices. Knowledge of casino games and internal controls. Knowledge of gaming laws and regulations.
3. Skills: Ability to write clear and concise reports using correct grammar and punctuation. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Give full attention to what other people are saying take time to understand the points being made ask questions as appropriate and not interrupt at inappropriate to others to convey information effectively. Being aware of others reactions and understanding why they react as they do. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems. Monitor/Assess performance of oneself other individuals or organizations to make improvements or take corrective action. Actively looking for ways to help people.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Physical Demands: Required to sit; use hands to finger handle type or feel objects tools or controls; reach with hands and arms; stoop kneel bend or crouch; and talk and hear. The team member must occasionally lift and/or move up to 10 pounds; and stand and walk. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust shifts may vary.
2. Work Environment: A casino environment exposed to bright flashing lights noise beeping alarms smoke and varied temperatures. Use of elevator and stairs. The surveillance room is a secured locked office environment. The noise level in the work environment is usually reasonably quiet.