Senior Medical Office Assistant - Behavioral Health
Senior Medical Office Assistant - Behavioral Health
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Job Description
DEFINITION
Senior Medical Office Assistant Behavioral Health
Department of Health and Human Services
Are you interested in making a difference If so please consider joining our dedicated team at the Department of Health & Human Services!Senior Medical Office Assistants provide difficult or specialized medical office support and direct or review work of support Medical Record staff.What Youll Do: This position is responsible for a variety of duties including: Lead position at reception desk of Humboldt County Behavioral Healths Adult Outpatient and Crisis Services Answering and routing telephone calls providing information to public about services and logging potential client requests for access Scheduling clients appointment confirmation calls checking clients in and updating client demographics Maintaining medical records and support for all DHHSBH Programs
Where Youll Do It: This position is located at 720 Wood St Eureka CA The schedule for this position is Monday Friday 8am 5pm Under general supervision assigns directs and reviews the work of a small medical office support staff; provides difficult or specialized medical office support in a variety of County clinic and health program areas; performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis class performs as either the working lead level in the medical office support series with responsibility for providing direction to a group of medical office assistants performing similar work or functions as the specialist level performing difficult technical complex or specialized medical support duties. This is not considered a supervisory class in that the selection evaluation and discipline of employees is not assigned to this level and the number of employees for which direction is provided is limited.EXAMPLES OF DUTIES
- Provides lead direction training and work review to a small medical office support staff; organizes and assigns work sets priorities and follows up to ensure coordination and completion of assigned work.
- Provides input into selection decisions performance evaluations and disciplinary matters.
- Performs difficult complex technical or specialized medical office support work which may require the exercise of independent judgment the application of technical skills and a knowledge of detailed or specialized activities related to the medical area to which assigned.
- Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports; makes arithmetic or statistical calculations.
- Provides information to the public or to County staff that requires the use of judgment and the interpretation of policies rules or procedures.
- Organizes and maintains various departmental files.
- Types correspondence reports forms and specialized documents from drafts notes dictated tapes or brief instructions using a typewriter word processor or computer terminal.
- Proofreads and checks typed and other materials for accuracy completeness and compliance with departmental policies and regulations.
- Enters and retrieves data and prepares reports using an online or personal computer system; reviews such reports for accuracy and makes corrections as required.
- Attends to a variety of office administrative details such as ordering supplies arranging for the repair of equipment transmitting information and keeping reference materials up to date.
- May act as receptionist and receive and screen visitors and telephone calls and direct the caller to the proper person or personally handle the call.
- Processes forms and records such as work orders purchase requisitions and others related to the organizational unit; operates standard office equipment.
- Provides necessary backup for assigned medical office support staff.
QUALIFICATIONS
- Knowledge of:
- Basic supervisory principles and practices.
- Office administrative practices and procedures including filing and the operation of standard office equipment.
- Policies and procedures related to the medical treatment or screening area to which assigned.
- Medical terminology as related to office support work.
- Basic business data processing principles and the use of word processing or personal computing equipment.
- Proper form for typed materials.
- Business arithmetic including percentages and decimals.
- Correct English usage including spelling grammar and punctuation.
- Record keeping principles and practices.
Skill in:- Planning assigning directing and reviewing the work of others.
- Training others in work procedures.
- Analyzing and resolving varied medical office administrative problems.
- Organizing prioritizing and coordinating work activities.
- Reading and interpreting rules policies and procedures.
- Organizing researching and maintaining patient and general office files.
- Establishing and maintaining effective working relationships with those contacted in the course of the work.
- Composing routine correspondence from brief instructions.
- Using initiative and sound independent judgment within established guidelines.
- Operating standard office equipment including a word processor and/or personal or online computer.
NOTE: Specified positions may require typing accurately at a rate sufficient to produce finished documents and enter data into computer systems.Other Requirements- Specified positions may require possession of a valid California driverslicense.
Desirable Education and ExperienceA typical way to obtain the knowledge and skills outlined above is:
One year of medical office support experience at a level equivalent to the Countys class of Medical Office Assistant II. WORKING CONDITIONS & ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
HOW TO APPLY
A complete original application must be filed for each position you are interested in applying for.Applicants must apply online through the Countys automated application system at must be submitted no later than the final filing date and time listed on the job flyer.
It is important that your application shows all the relevant education and experience you possess. Human Resources staff does not consider or review resumes or attachments. Incomplete applications will be rejected.
Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process.
Your performance in any employment examinations will be compared with the performance of others who take the tests. The examination results will be emailed to you as quickly as possible.
SELECTION PROCEDURE
The County utilizes a set of rules to ensure that our hiring processes are fair and equitable. Applications will be screened and those considered qualified will be invited to appear for an oral and/or written examination. Meeting the requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received the selection process may consist of additional application screening written and/or practical exam(s) oral interview or any combination thereof.
FREQUENTLY ASKED QUESTIONS
How long does it take to fill out the application
- You should allow 30 45 minutes to fill out your application.
Can I change my application after submitting it
- No. Once an application has been submitted it is final. Applicants may submit a new application with updated information during the filing period if they wish. Only the most recent application submitted will be considered. All other applications will not be considered.
How long until I hear back from you and how can I check for updates on my application
- You may receive communications regarding your application at different stages of the selection process. Important updates will be sent to the email address listed in your account at the time of notification. To ensure you dont miss any critical information we recommend keeping your email address current and regularly checking both your inbox and junk mail folders throughout the process. You can also log into your account at any time to check your application status. If you have any questions about your applications progress please contact the County of Humboldt Human Resources Personnel Division ator
Will I be informed if I am not selected for an interview / Oral Exam
- Yes you will be informed via email if you are not selected for an interview / Oral Exam.
OUR COMMITMENT TO DIVERSITY EQUITY AND INCLUSION
Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse inclusive and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity Equity and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC Disabled Persons Veterans LGBTQIA community members etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors the Human Resources Department understands that experience can be gained in many ways oftentimes outside of formal institutions and strives to take a holistic approach in assessing an applicants qualifications for a position.
If youre excited about this role but your past work experience doesnt align perfectly with every qualification in the job description we strongly encourage you to apply.
REASONABLE ACCOMMODATIONS
The County of Humboldt is committed to providing equal access and opportunities in its programs activities and employment and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation please contact Human Resources immediately at (707)so arrangements can be made.
EQUAL OPPORTUNITY EMPLOYER
The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race religion or religious creed color age sex sexual orientation national origin ancestry marital status medical condition mental or physical disability military service or any other classification protected by federal state or local laws or ordinances.
MEDICAL EXAMINATION
A preemployment medical examination provided by the County may be required upon offer of employment.
OTHER EXAMINATIONS
Some positions also require psychological evaluation and/or extensive background investigation.
LICENSES
Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California drivers license.
PROBATIONARY PERIOD
Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a oneyear probationary period.
EMPLOYMENT ELIGIBILITY
It is the Countys intention to hire only those workers who are authorized to work in the United States pursuant to the Immigration Act of 1990. If you are offered employment you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.
DISASTER SERVICE WORKERS
All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Workerrelated training as assigned and to return to work as ordered in the event of an emergency.
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.
Required Experience:
Senior IC
Employment Type
Full-Time
