Slots Supervisor
Slots Supervisor
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$ 45000 - 55000
1 Vacancy
Job Description
JOB SUMMARY:
Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees.
GENERAL REQUIREMENTS:
- Must be at least 21 years of age.
- High school diploma required.
- One (1) year casino experience required preferably in slot operation.
- Must possess strong supervisory and leadership skills.
- Previous guest contact experience required.
- Must possess a thorough understanding of slot floor operations.
- Must have strong knowledge of the various internal written and verbal codes/abbreviations.
- Must project professionalism and possess excellent verbal and written communication skills.
- Previous knowledge of casino rules regulations and procedures pertinent to Slot operations is required.
- Must be able to get along with coworkers and work as a team.
- Must be able to read write speak and understand English.
ESSENTIAL JOB FUNCTIONS:
- Delivers FOCUS through the supervision of slot employees to ensure the delivery of a great time every time to all guests.
- Manages the daytoday operation of Slot service on assigned shift.
- Monitors appearance of all facilities and service areas and followsup to ensure cleanliness standards are at the highest level.
- Monitors staffing levels bank/floor assignments daily and weekly schedules to include breaks.
- Directly responsible for training slot employees providing each with the knowledge and appropriate direction to perform his/her responsibilities.
- Monitors compliance with all established company departmental and regulatory agency rules and regulations.
- Provides training feedback and disciplinary action regarding rules and regulations.
- Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
- Exhibits sound decisionmaking qualities motivates personnel and exhibits effective supervisory skills.
- Possesses a thorough working knowledge of the various types of slot machines their functions malfunctions and layout schedules.
- Maintains security of all games money and employees.
- Takes advantage of opportunity to build long term relationships with customers.
- Routinely strives to build and maintain rapport with Slot players and handles customer disputes making every effort to achieve customer satisfaction.
- Ensures that all performance reviews disciplinary notices and superior job performance notices are complete on time and accurate.
- Monitors the performance of all employees and provides training and coaching as necessary.
- Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business.
- Builds a rapport and coordinates daily functions with support service departments.
- Acts as role model and always presents oneself as a credit to Caesars and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
- Spends the majority of time interviewing training and selecting employees.
- Conducts Performance Reviews.
- Makes or recommends wage increases.
- Makes or recommends promotions.
- Provides for safety and security.
- Handles employees complaints or grievances.
- Recommends disciplinary action or disciplines employees.
- Plans work.
- Supervises and monitors work.
- Monitors legal compliance with federal state and gaming laws.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
- Must be able to lift up to 40 pounds.
- Must be able to bend reach kneel twist and grip items.
- Must be able to walk and be on feet for long periods of time.
- Must be able to work in stressful situations.
- Must possess basic math skills.
- Must be able to respond to visual and aural cues.
- Must have a sense of urgency and keep up with fast paced business practices.
- Must be able to maneuver to all areas of the casino.
- Able to tolerate areas containing secondary smoke high noise levels bright lights and dust.
COMPENSATION & BENEFITS:
- $45000 to $55000
- BiWeekly Pay Dates
- Paid Time Off 401(k) Medical Dental Vision Life & Disability Insurance
Required Experience:
Manager
Employment Type
Full-Time
