Cage Supervisor Full Time (Harrah's Pompano Beach)

ESSENTIAL DUTIES & RESPONSIBILITIES

1. General:
   • Maintain a pleasant friendly and welcoming attitude toward all external and internal guests at all times.
   • Maintain strict confidentiality relative to financial information operating systems company policies and procedures marketing plans and team member information.
   • Supervise all Cage activities during assigned shift.
   • Perform vault responsibilities.
   • Ensure compliance with Internal Controls State Regulations and Company SOPs in all transactions and activities.
   • Monitor staffing levels to ensure budgetary compliance.
   • Review Cage Settlement Sheet for reasonability and correctness.

• Complete and/or review CTRs MTLs CCTLs CCLs and all other required Title 31 documentation.
  • Participate in interviewing and selecting new team members and train and develop team members.
  • Issue disciplinary action as needed.
  • Assign work to team members and monitor for timely and proper completion.
  • Produce and deliver reports as needed.
  • Utilize training and existing policies and procedures to make sound business decisions.
  • Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction.
  • Assist in maintaining a spotless casino by disposing of any cups glasses or bottles left by guests.
  • Improve productivity by recommending improvements processes equipment and systems.
  • Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
  • Have complete knowledge of all casino events and promotional activities and assist with disseminating such information to cage staff members.
  • Keep work area in a clean and orderly manner.
  • Ensure the safety and security of all guests and team members.
• Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
  • Other duties as assigned or any reasonable request from any member of management.

1. Operating Principles:Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills of Family Style Service to provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
2. Tools and Technology: Use of computer station Microsoft office software casino tracking programs (ABS IVS CMS Datastream Kronos Stratton Warren) 10key calculator NRT machine ATM (automated teller machine) sorter wrapper credit card machine telephone voicemail fax machine PBX system and photocopier.
3. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/PariMutuel Individual Combo Employee Occupational License.. Must be at least 21 years of age. Three (3) years of tax returns required.

QUALIFICATIONS

1. Experience: Two to Five years experience in cage operations and supervision with a 2year degree in related

field or equivalent work experience.

1. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning resource allocation human resources modeling leadership technique production methods and coordination of people and resources. Knowledge of arithmetic algebra geometry calculus statistics and their applications. Knowledge of machines and tools including their designs uses repair and of gaming laws and regulations.
2. Skills: Give full attention to what other people are saying take time to understand the points being made ask questions as appropriate and not interrupt at inappropriate to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems. Monitor/Assess performance of oneself other individuals or organizations to make improvements or take corrective action.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Physical Demands: Required to stand and walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend crouch or stoop. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust shifts may vary.
2. Work Environment: A casino environment exposed to bright flashing lights noise smoke and varied temperatures. Use of elevator and stairs.