Sr. Technical Program Manager, Prime Video, Customer Relationship and Marketing Tech
Sr. Technical Program Manager, Prime Video, Customer Relationship and Marketing Tech
Posted on :
16-05-2025
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1 Vacancy
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Job Description
Prime Video (PV) is changing the way hundreds of millions of customers consume and interact with video around the world. Prime Videos Customer Relationship Marketing Technology (CRMT) org mission is to help PV become the entertainment destination for global customers by delivering customer lifecycle management programs that operate across all offer types and customer touch points both inside and outside of our apps. We build maintain and obsess over the relationship we have with our customers and use relevant content and offers to keep customers excited. Our vision is to make every Amazon customer engaged with Prime Video and the Amazon ecosystem across all moments of their lifecycle journey from awareness acquisition onboarding and activation engagement retention to winback.
We build and scale a holistic customer relationship management program to deliver automated and personalized marketing messages to Prime Video customers worldwide. Our team builds maintains and obsesses over our customer communication programs delivered in Prime Videos owned marketing channels and surfaces including customer emails app push notifications WhatsApp and promotions. We deliver billions of messages to tens of millions of customers world wide across 200 territories and 30 languages.
We are looking for an experienced talented Sr. Technical Program Manager to lead automated outbound marketing platform which supports multiple programs (Email Push Notification WhatsApp) and within homepage placements of the amazon app and website. This is a unique opportunity to play a key role in an incredibly fastgrowing business. As a Sr. Technical Program Manager you will partner with engineers SDMs other TPMs Product Managers marketers and senior management to help create track and launch worldclass solutions. As part of the Prime Video marketing tech leads team you will work on developing the systems and strategies used by Amazon worldwide and will regularly interact with senior leadership. You will work with our engineering product and marketing teams worldwide to define organization roadmaps track enhancement of platform features interact/collect tenant needs drive operational excellence initiatives and manage technology operations. Youll work in a high volume environment and will be required to lead not only at the strategic level but also tactically daytoday by diving deeply into business and technical domains.
Key job responsibilities
Drive software development and release with cross functional collaborations between marketing product and tech.
Lead and influence stakeholders to assemble project teams assign responsibilities identify appropriate resources needed and develop schedules to ensure timely completion of projects by tracking project milestones.
Assess risks anticipate bottlenecks provide escalation management make tradeoffs balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit.
5 years of technical product or program management experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
Experience building and evaluating systemlevel technical design
Experience developing and executing/delivering product and technical roadmaps
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We build and scale a holistic customer relationship management program to deliver automated and personalized marketing messages to Prime Video customers worldwide. Our team builds maintains and obsesses over our customer communication programs delivered in Prime Videos owned marketing channels and surfaces including customer emails app push notifications WhatsApp and promotions. We deliver billions of messages to tens of millions of customers world wide across 200 territories and 30 languages.
We are looking for an experienced talented Sr. Technical Program Manager to lead automated outbound marketing platform which supports multiple programs (Email Push Notification WhatsApp) and within homepage placements of the amazon app and website. This is a unique opportunity to play a key role in an incredibly fastgrowing business. As a Sr. Technical Program Manager you will partner with engineers SDMs other TPMs Product Managers marketers and senior management to help create track and launch worldclass solutions. As part of the Prime Video marketing tech leads team you will work on developing the systems and strategies used by Amazon worldwide and will regularly interact with senior leadership. You will work with our engineering product and marketing teams worldwide to define organization roadmaps track enhancement of platform features interact/collect tenant needs drive operational excellence initiatives and manage technology operations. Youll work in a high volume environment and will be required to lead not only at the strategic level but also tactically daytoday by diving deeply into business and technical domains.
Key job responsibilities
Drive software development and release with cross functional collaborations between marketing product and tech.
Lead and influence stakeholders to assemble project teams assign responsibilities identify appropriate resources needed and develop schedules to ensure timely completion of projects by tracking project milestones.
Assess risks anticipate bottlenecks provide escalation management make tradeoffs balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit.
5 years of technical product or program management experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
Experience building and evaluating systemlevel technical design
Experience developing and executing/delivering product and technical roadmaps
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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