Client Success Enablement Associate
Client Success Enablement Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation we want you on our team!
The Role:
We are looking foran Vendor Success Enablement Associate to support our Paymode Vendor Success team. This team is a collaborative exciting fastpaced group. As a Vendor Success Enablement Manager you will leverage your business analytical and project management skills to build efficient effective and scalable processes programs and analytics to drive the success of our Vendor Success Associates Managers/Sr. Managers and leadership team.
How youll contribute:
- Support the design of programs processes and enablement materials to increase Vendor Success effectiveness in executing operational activities that ultimately protect revenue drive vendor health and program growth
- Liaise with Product Operations Vendor Sales and other internal groups to document processes and workflows that resolve processes resource and functional bottlenecks within Paymode
- Help manage internalfacing deliverables such as training materials standard operating procedures and howto documents
- Manage key KPI reporting for operational management connecting our operating plan to our revenue plan across all teams and initiatives across the Paymode pipeline
- Playbook enhancement and development for Vendor Success teams
- Executive Leadership Team reporting on key Operational Analytics on Vendor Success performance and progress
If you have the attributes skills and experience listed below we want to hear from you!
- Program/project management strategy & operations or other operational role
- Experience documenting and defining new processes procedures and tools
- Very strong communication and customer success or service skills a plus
- Highly analytical with the ability to turn insight into action with a logical and methodical approach to problem solving
- Strong experience with MS Office including Word Excel and PowerPoint
- Ability to work independently in an ambiguous evolving environment taking highlevel requests and translating them into actionable tasks
- Experience with a plus
- Experience utilizing BI tools to perform business performance analysis
- Highly organized with an ability to work across different tasks and activities
- Flexible and adaptable in a dynamic environment taking on a variety of tasks and activities
- Bachelors Degree or higher with a business or technical focus.
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We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
IC
Employment Type
Full Time
