Dir, Connectivity Products

Description
GCIs Dir Connectivity Products will lead the development and management of product strategy. Accountable for product roadmap and the development and management of product domains managing the product lifecycle and ensuring alignment with business and customer needs meeting or exceeding portfolio EBITDA targets.ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following nondelegable responsibilities:

• Fully own the mission goals operations and results of the team and areas of responsibility.
• Provide strong leadership to span of control (direct and indirect reports);demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching growing and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department consistent with company culture and mission.
• Establishing clear measurable and achievable goals and performance expectations and following up appropriately.
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication training tools and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCIs interests and demoralize other employees.
• Effectively managing processes including annual performance reviews compensation adjustments promotions demotions transfers and disciplinary actions up to and including terminationin an unbiased and consistent manner.

Own Product Roadmap:

Work with CTO Strategy team to document and deliver a strategy for mobile internet and integrated product lines including:

• Decisions on 24month product strategy roadmap development and lifecycle management
  Approval of product requirements and feasibility assessments.
• Business valuation.
• Portfoliospecific ontime product delivery.
• Year over Year improvement in team employee satisfaction survey results.
• Portfolio contribution to EBITDA.
• ARPU subscriber metrics market penetration.
• Products successfullymigrated or decommissioned in line with product strategy and roadmap.
• Customer Satisfaction.
• Department compliance objectives met.

Lead Product Development and Management:

• Evaluate new opportunities and concepts against defined strategy.
• Direct the overall development and management of product domains including Wireless Broadband Voice Video Business Products.
• Ensure that business requirements are accurately translated into product requirements evaluating cost and feasibility tradeoffs.
• Meet or beat portfoliospecific EBITDA targets.
• Evolve strategic programs e.g. GCI through product definition.
• Ensure Business strategy alignment with product strategy.
• Ensure customer and market needs assessments are completed.

Manage Product Lifecycle:

• Identify product lifecycle needs including technical and financial product performance timing and strategy around changes and/or legacy decommissioning as required.
• Reduce oneoff products.

Provide Strategic Input:

• Offer strategic direction to the CTO Strategy vertical and Business Units (BUs) ensuring product strategies align with corporate goals.
• Provide key product performance metrics.
• Veto decisions on product features or technologies that do not align with longterm product strategies such as oneoff products pricing sales promotions.

Collaboration:

• Collaborate with business units and CTO Strategy to ensure product strategies and roadmaps align with customer and business needs.
• Work with other CTO verticals to align product development with the enterprise architecture & strategy.

COMPETENCIES:

• ACCOUNTABILITY Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
  • Owns and manages priorities and individual tasks without direct supervision.
  • Takes the initiative and seeks out opportunities.
• BASIC PRINCIPLES Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Demonstrated ability to influence key corporate decision makers while maintaining relationships.
• COMMUNICATION Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to accurately communicate information virtually (i.e. Teams) over the phone and inperson in a clear and concise manner to a range of audiences.
  • Ability to accurately read write and respond to business correspondence such as emails chat messages policies procedures reports.
  • Ability to articulate information in presentation format in front of internal and external customers and clients. Comfortable speaking in public and group settings.
  • Ability to effectively relay technical information and concepts both verbally and in writing to customers contractors vendors and departmental personnel with varying degrees of technical knowledge.
• COMPLIANCE Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
  • Proven experience with telecommunications and/or internet products and services including home and/or small business broadband services.
  • Demonstrated experience leading teams in the development of business cases and/or complex customer proposals.
  • Ability to develop detailed capital and operating budgets for the department. Familiar with reporting and tracking tools necessary to assure budget guidelines meet expectations.
• SAFETY & SECURITY Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• CHANGE MANAGEMENT: champions and supports department and company change.
• DECISION MAKING: uses sound logical judgment based on data research and experience to choose an appropriate course of action.
  • Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions.
• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.
• MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide direct and influence others to achieve results.
  • Demonstrated ability to lead a team to high levels of performance while maintaining personal growth for employees.
• PERFORMANCE MANAGEMENT: sets clear performance expectations for team.
• Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a yearforyear basis

• High School diploma or equivalent.
  • Including a minimum of five (5) years in a supervisory or management position.
• Bachelors degree in marketing business economics or related field. *
• Minimum of twelve (12) years of experience in positions of increased responsibility in one or more of the following areas: Product Management Product Development Product Lifecycle Management or related background. *

Preferred:

• Relevant Masters or PhD.
• Telecommunications experience.
• Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• May have to deal with upset customers vendors contractors.
• Position requires occasional travel for business and training purposes sometimes on short notice.
• Work performed at office remote office and client sites.
• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.