Client Servicing/Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
JOB PURPOSE:
To maintain existing business with current clients and help our clients to better understand the full potential of our products and act as liaison between the client and delivery external/internal resources. also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.
KEY ACCOUNTABILITIES:
Client Relationship Management:
Develop and maintain strong relationships with clients understanding their needs and ensuring their expectations are met.
Account Management:
Oversee client accounts ensuring timely delivery of services and resolving any issues that arise.
Service Delivery:
Coordinate with internal teams to deliver services as per client requirements and timelines.
Client Communication:
Regularly communicate with clients to provide updates gather feedback and address any concerns.
Problem Solving:
Proactively identify potential issues and develop solutions to enhance client satisfaction.
Reporting:
Prepare and present regular reports on client accounts including performance metrics and feedback.
Upselling:
Identify opportunities for upselling additional services or products to existing clients to maximize revenue and enhance client value.
Continuous Improvement:
Contributes to the identification of opportunities for continuous improvement of processes and practices considering international best practice improvement of business processes cost reduction and productivity improvement.
Policies Procedures & Processes:
Follows all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Daytoday Operations:
Follows the daytoday operations related to own job to ensure continuity of work.
Qualifications :
Bachelor Degree in Advertising Art Marketing Project Management or equivalents.
35 years of experience in relevant fields.
Fluent in English.
Experience in marketing agencies is preferred.
Additional Information :
Website:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
