Client Servicing/Account Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
JOB PURPOSE:
To maintain existing business with current clients and help our clients to better understand the full potential of our products and act as liaison between the client and delivery external/internal resources. also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.
KEY ACCOUNTABILITIES:
Client Relationship Management:
Develop and maintain strong relationships with clients understanding their needs and ensuring their expectations are met.
Account Management:
Oversee client accounts ensuring timely delivery of services and resolving any issues that arise.
Service Delivery:
Coordinate with internal teams to deliver services as per client requirements and timelines.
Client Communication:
Regularly communicate with clients to provide updates gather feedback and address any concerns.
Problem Solving:
Proactively identify potential issues and develop solutions to enhance client satisfaction.
Reporting:
Prepare and present regular reports on client accounts including performance metrics and feedback.
Upselling:
Identify opportunities for upselling additional services or products to existing clients to maximize revenue and enhance client value.
Continuous Improvement:
Contributes to the identification of opportunities for continuous improvement of processes and practices considering international best practice improvement of business processes cost reduction and productivity improvement.
Policies Procedures & Processes:
Follows all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Daytoday Operations:
Follows the daytoday operations related to own job to ensure continuity of work.
Qualifications :
Bachelor Degree in Advertising Art Marketing Project Management or equivalents.
35 years of experience in relevant fields.
Fluent in English.
Experience in marketing agencies is preferred.
Additional Information :
Website:
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
